Product Delivery & Operations Associate

About the Company

VMock is a career acceleration platform that is powered by artificial intelligence. Our aim is

to empower students and professionals along the various phases of their career journey across

the globe. Our fast-paced culture is a great fit for anyone looking to make a mark through their

Work to create impact globally while working with high-caliber team members.

Our Mission:

Accelerate every student’s and professional’s career journey to maximize their success.

Our Vision:

Offer SMART Career Accelerate on the platform that acts like a personal coach to every job seeker along their career journey, globally.

Our Tenets:

• Innovate - Innovation is at the heart of all our work at VMock. We deal with science

fiction a daily basis, and our vision is no less than something from Star Trek

• Collaborate - Our ‘ecosystem’ mindset is focused on providing a seamless experience

to our customers.

• Delight - Each of us, here, is an army of one, contributing to our company’s vision.

We are constantly engaged to deliver something ‘extra’ to our clients.

Role Overview

We are looking for a detail-oriented and execution-driven Product Delivery & Operations

Associate to support backend product implementation, configuration, and operational delivery.

This role plays a critical part in ensuring smooth product setup, issue resolution, and successful

launches by working closely with Product, Engineering, and Client Success teams.

Key responsibilities

● Work on product customization for client specific needs

● Resolve any issues clients are facing with the product

● Coordinate internally with Developers, Product Managers, and Client Success teams

to ensure timely delivery

● Monitor launch timelines and ensure adherence to delivery schedules

● Own end to end delivery of the product

● Work on product improvements with Product Managers

● Communicate technical elements in user friendly verbiage

Skills & Qualifications

● Bachelor’s degree from a top-tier university

● 2-5 years of work experience in business analysis, data analysis, research etc

● Strong problem-solving and logical thinking ability

● High attention to detail and process orientation

● Strong written and verbal communication skills

● Ability to manage multiple tasks and meet deadlines

● Basic understanding of SaaS products or technology platforms is preferred

● Proficiency in MS Excel or similar tools is a plus

What We’re Looking For

● Execution-focused mindset

● Ownership-driven attitude

● Strong coordination and organizational skills

● Comfort working in cross-functional environments

● Ability to thrive in a fast-paced, operational setting