Product Delivery Manager

Our Application Operations unit is looking for Product Delivery Managers (PDMs) to join our Customer Experience team.

We are specifically seeking subject-matter experts with strong airline business backgrounds, rather than technical profiles.

Your Responsibilities

• Ensure smooth operation of assigned products and services in line with contractual agreements.
• Own the end-to-end delivery and operational stability of the product.
• Act as the primary contact for customers: manage regular communication, presentations, and customer meetings (on-site and remote).
• Handle and coordinate customer inquiries, issues, complaints, and escalations.
• Capture and analyze business requirements; support customers in drafting change requests where necessary.
• Coordinate implementation of change and service requests across internal teams and service providers — including effort estimation, cost evaluation, and commercial communication.
• Plan and manage the introduction, documentation, and release of changes.
• Initiate and coordinate service improvement plans in collaboration with internal stakeholders.
• Support customer teams across the Lufthansa Systems organization.
• Contribute to implementation projects, especially during the introduction of new services.

Your Profile

• 4+ years of experience in IT operations and/or product delivery.
• Strong airline business expertise with a clear understanding of Customer Experience-related processes (e.g. passenger services, disruption handling, ground operations, etc.).
• Excellent communication and negotiation skills, with confidence in direct customer interaction.
• Fluency in English (spoken and written).
• Willingness to travel internationally for temporary assignments.

What we are proud to provide you with

• Hybrid working with even only weekly 2 office days and flexible working hours based on core time.
• Financial benefits such as; an outstanding amount of cafeteria, referral reward and team or individual reward based on your accomplishments.
• Corporate health insurance package at one of the largest private healthcare providers with nationwide coverage.
• Carefully designed career paths, with the appropriate training courses and projects to accomplish your aims such as language courses, tech talks and trainings for your needs.
• Lufthansa Group flight ticket discounts.
• What’s more, if you are interested in our additional benefits: check out our benefits page.

Our community is characterized by mutual respect and a spirit of helpfulness. This high level of professionalism, combined with diverse personalities, will help you go through your daily life in a good mood while making the most of your skills and talents.

In addition to an inclusive and helpful atmosphere, trust is also an important value for us. You can rely on us with anything right from your first day, and we also trust you to the utmost extent.

Are you ready to fly with us? Apply now!