Process Trainer - Customer Support

Actively Reviewing the Applications

MediBuddy

India, Madhya Pradesh, Indore Full-Time On-site INR 10–15 LPA

Posted 3 weeks ago • Apply by May 30, 2026

Job Description

Process Trainer :

Key Responsibilities :

New Hire Training (NHT) :

Facilitate the onboarding process, covering company culture, product knowledge, tools

and soft skills.

Facilitate training courses in both live and on-line environments
Spend time on the floor (nesting) to assist new agents during their first few days of live

calls.

Throughput Management: Ensure that trainees meet the required certification standards

before moving to the live production floor.

Content Development:

updates.

Collaborate with the QA team to identify skill gaps and design "refresher" training

session on Training Needs Identification (TNI)

Effective Tracking:

Monitor the performance of trained batches to ensure training is translating into high

performance.

Identify key areas of improvement through effective data analysis and support the business

with refresher training and knowledge management

Reporting & Insights:

Build monthly, quarterly, and annual coaching/training program
Conduct daily and weekly knowledge checks
Provide regular "Batch Health" reports to Operations and Recruitment, highlighting potential

risks to the headcount ramp-up schedule

Required Skills & Qualifications

Presentation Skills: Comfortable speaking to large groups and keeping them engaged.
Adaptability: Ability to quickly learn new product features and translate them into simple

training steps.