Process Analyst

JD – Process Analyst

Job Summary

We are seeking an experienced Process Analyst to assess, analyze, and optimize business processes across functions. The ideal candidate will drive continuous improvement initiatives, leverage data-driven insights, and collaborate with cross-functional stakeholders to enhance operational efficiency, quality, and scalability.

Key Responsibilities

Process Assessment & Optimization

• Conduct comprehensive assessments of existing business processes to identify inefficiencies, gaps, and improvement opportunities.
• Evaluate end-to-end workflows and recommend process re-engineering solutions aligned with business objectives.

Data Collection & Analysis

• Gather, analyze, and interpret process performance data using analytical and statistical tools.
• Identify trends, risks, and improvement areas through quantitative and qualitative analysis.

Process Mapping & Documentation

• Develop detailed process maps, flowcharts, SOPs, and documentation to visualize current and future-state processes.
• Ensure documentation is accurate, standardized, and updated regularly.

Performance Metrics & Reporting

• Define and track Key Performance Indicators (KPIs) to measure process efficiency, effectiveness, and compliance.
• Prepare dashboards and reports for leadership and stakeholders.

Continuous Improvement Initiatives

• Design and implement continuous improvement strategies using methodologies such as Lean, Six Sigma, Kaizen, or Quality Management Systems.
• Drive automation and digital transformation initiatives where applicable.

Root Cause & Problem Solving

• Conduct root cause analysis (RCA) for process deviations, defects, and operational issues.
• Propose and implement corrective and preventive actions (CAPA).

Change Management & Stakeholder Collaboration

• Work closely with business leaders and teams to implement process changes and ensure smooth adoption.
• Support change management efforts through communication, training, and impact assessment.

Training & Knowledge Transfer

• Provide training and guidance to teams on optimized processes and new tools.
• Ensure adherence to updated procedures and best practices.

Project Management

• Lead or support cross-functional process improvement projects, managing scope, timelines, resources, and deliverables.
• Ensure projects are completed on time, within scope, and aligned with business goals.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Engineering, Operations, or a related field.
• experience in process improvement, business analysis, or operational excellence roles.
• Strong expertise in process mapping, KPI development, and data analysis.
• Hands-on experience with Lean Six Sigma / Continuous Improvement frameworks (certification preferred).
• Proficiency in tools such as MS Excel, Power BI, Visio, Lucidchart, or similar.
• Excellent stakeholder management, communication, and problem-solving skills.
• Experience working in cross-functional and fast-paced environments.