Principal Group PM Manager

Overview

We are the Windows Servicing and Delivery (WSD) organization, dedicated to keeping over 1.8 billion Windows devices secure and productive by delivering timely updates and innovations to all versions of Windows. Our work helps to protect users and their mission critical infrastructure in a fast-changing security landscape. We create and support new business opportunities across Microsoft, especially with the large and growing Windows installation base. We build delightful experiences for our customers and build products and solutions to empower our commercial and enterprise customers to keep their devices secure, compliant and up to date with latest innovations in the Windows.

We are looking for a highly motivated Principal Group Product Manager to join our mission. This role represents an opportunity to both operate at a massive at-scale service to protect billions while also building and supporting new businesses and growth across the company. This role requires addressing complex technical and business challenges both on Windows and in building mission-critical services and infrastructure that power the delivery of updates and innovations at scale to billions of devices worldwide every month. This reliable cadence of updates that keep devices both protected and productive is a key component of the multi-billion-dollar Windows business, and critical to growing customer trust.

This role requires strong partnerships across product engineering, global security, customer support, and internal Microsoft stakeholders. As an AI-First leader, you incorporate and coach your team on the responsible and effective application of AI-assisted methodologies throughout engineering execution and product management. This role proves Multidimensional Leadership Opportunity as you are a technical business leader and people manager who brings out the best in a globally distributed, highly skilled, and mission-driven team.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

We value passion, creativity, drive, agility, accountability, and desire to learn new complex technical areas. Our customers are at the heart of everything we do, and delivering exceptional Windows experiences is our top priority. Their excitement fuels our passion for building high-quality solutions. If you're excited about building world-class teams, thrive on solving tough problems, and are driven by customer impact, we would love to hear from you. 

Responsibilities

• You will be a leader of a truly global organization of high-performing Product and Program Managers and engineers, fostering a diverse and inclusive, results-driven team culture of engagement, growth, empowerment, and excitement.
• You will develop and execute the strategy and plan for continued improvement in how we deliver ongoing protections and innovations to the billion+ in-market Windows devices, gaining efficiency and building trust.
• You will develop and execute the strategy and plan for how we leverage our at-scale update service and technology to create and grow businesses across Microsoft.
• You will collaborate cross-functionally with senior executives at Microsoft, other leaders from product engineering, security services, and other business units to ensure a shared sense of success.
• You will attract, develop, and grow talent through empathy, coaching, and clear accountability, and you operate comfortably in a fast-paced environment—making timely decisions and defining measurable outcomes that drive continuous improvement.
• You will facilitate the integration of AI-enabled tools, automation, and data-driven insights to enhance product strategy, customer understanding, prioritization, decision-making, engineering efficiency, incident response, quality and customer outcomes, all while maintaining security, privacy, and compliance standards.
  
  

Qualifications

Required Qualifications:

• Bachelor's Degree AND 8+ years experience in product/service/program management or software development.
• OR equivalent experience.
• 1+ year(s) people management experience.
• 8+ recent years of Program Management leadership experience, including a proven record of solid partnership with engineering teams, cross-division business leaders, and leveraging productive relationships to develop and increase efficiencies while improving partner customer satisfaction and business outcomes.
• 8+ recent years of experience in building, leading, and supporting high-performing and globally distributed teams.
• Global business scorecard results in ownership, including supporting OKRs, KPI’s and business focused metrics.
• 5+ years of experience in leading and operating at scale business critical global services.  
  

Preferred Qualifications

Attributes for success

• High situational awareness and emotional intelligence coupled with excellent networking and interpersonal skills for collaborating across multiple organizations, teams, and professional levels.
• Biased for action and influence across non-direct reporting teams.
• Experience leading and executing simultaneous projects in a complex organizational environment.
• Cooperative with a variety of people ranging from Executive Vice President to individual contributor.
• Strong analytical and communication skills with the ability to influence.
• Ability to translate ideas into clear, high impact, communications ranging from whitepapers to team-wide presentations to emails.
• Propensity for maintaining objectivity and balanced judgment in fast-paced, high-stress environments.
  
  

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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.