Principal Engineer - Service Now

Job Description

Principal Engineer ? Service Now ? Now Assist AI Agents Role Job Description Principal Engineer for ServiceNow focusing on Now Assist AI Agents Lead the development of modern Service Management and Automation solutions, primarily in Healthcare Design, develop, and own AI agent platform components, including prompt engineering, integrations, and workflows Act as a technical and functional consultant for ServiceNow implementations utilizing AI and the Now Assist platform Provide architectural guidance, deep product knowledge, and best practices Translate customer needs into scalable solutions and manage customer engagement, including scope and risk management Enable and mentor team members on ServiceNow domains Requirements Extensive experience in Professional Services, ideally with a software OEM background Strong understanding of AI integration into workflows, decision-making, and automation Experience with agentic/autonomous systems, vector search, human-AI interaction Proven experience with large-scale, distributed systems and relevant technologies (Kubernetes, Kafka, Flink, Spark) Programming expertise, especially in Java, JavaScript/TypeScript Familiarity with ServiceNow certifications (CMA, CTA) and additional certifications (TOGAF desirable) Hands-on with LLMs, prompt engineering, and applying AI to solve real-world problems 6+ years in software engineering, with a focus on product design and user Experience Strong stakeholder management, communication skills, and ability to handle complex customer needs Architectural and systems design skills, capable of working with changing priorities Skills Technical: ServiceNow platform, AI/ML, large-scale systems, web frameworks, Java, Kubernetes, data streaming tech Consulting/Communication: Customer engagement, solution presentation, translating technical concepts to business stakeholders Design & Visualization: Creating wireframes, workflows, conceptual documents Soft skills: Ownership, execution, collaboration, agility in evolving environments OEM,agentic/autonomous systems,vector search,Java,JavaScript/TypeScript,LLMs