Principal Consultant - Microsoft Copilot & AI Agents

Job Description

We are looking for a Principal Consultant for Microsoft Copilot & AI Agents to lead the design, development, and deployment of intelligent Copilot solutions and AI agents that augment enterprise productivity, customer experience, and process efficiency. This role combines AI strategy, business consulting, and technical delivery to help organizations harness Microsoft Copilot Studio, Azure OpenAI, and Dynamics 365 integrations for generative, conversational, and autonomous capabilities. At TeKnowledge, your work makes an impact from day one. We partner with organisations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress?in a place where people lead, and tech empowers. You?ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development?ensuring you stay ahead in an ever-evolving world. Why You?ll Enjoy It Here: Be Part of Something Big ? A growing company where your contributions matter. Make an Immediate Impact ? Support groundbreaking technologies with real-world results. Work on Cutting-Edge Tech ? AI, cybersecurity, and next-gen digital solutions. Thrive in an Inclusive Team ? A culture built on trust, collaboration, and respect. We Care ? Integrity, empathy, and purpose guide every decision. We?re looking for innovators, problem-solvers, and experts ready to drive change and grow with us. We Are TeKnowledge. Where People Lead and Tech Empowers. Key Responsibilities Client Engagement & Strategy Lead Copilot visioning and discovery workshops to identify AI opportunity areas aligned with business goals. Translate industry-specific pain points into actionable Copilot and AI agent use cases (e.g., claims processing, citizen service automation, patient support). Partner with business leaders and IT stakeholders to define measurable ROI and KPIs for Copilot implementations. Develop business case documentation, adoption playbooks, and executive-ready presentations for stakeholder alignment. Solution Design & Architecture Design and implement enterprise-grade Copilot agents using Microsoft Copilot Studio, Azure OpenAI Service, and Power Platform. Architect secure and scalable integration frameworks connecting Copilot with Dynamics 365, Microsoft 365, Azure Data services, and third-party APIs. Develop reusable templates, prompts, and orchestration logic for enterprise use cases such as Customer Service, HR, Finance, and Field Operations. Lead solution delivery from proof-of-concept through go-live, ensuring adherence to Microsoft Cloud Adoption and Responsible AI frameworks. Technical Delivery & Governance Collaborate with data, AI, and cloud architects to ensure Copilot solutions meet enterprise performance, security, and compliance requirements. Implement AI agent lifecycle management?versioning, monitoring, retraining, and improvement loops. Continuously evaluate Microsoft Copilot, Azure AI, and related technology updates for roadmap alignment. Contribute to reusable assets, industry-specific reference architectures, and Copilot practice knowledge bases. Thought Leadership & Practice Development Mentor consultants and engineers in prompt engineering, AI safety, and Copilot deployment methodologies. Author thought-leadership content (blogs, webinars, demos) showcasing industry-specific Copilot innovation. Collaborate with Microsoft field teams for co-sell motions, partner enablement, and AI-driven solution evangelism. Represent the organization in Microsoft partner forums and AI innovation councils to influence emerging solution areas. Required Skills & Experience 10+ years of experience in enterprise consulting, with at least 3 years in AI, automation, or Power Platform solutions. Proficiency in Microsoft Copilot Studio, Azure OpenAI, and Dynamics 365 Customer Service integration. Ability to design, build, and deploy conversational and generative agents for BFSI, Healthcare, and Public Sector use cases. Hands-on experience with Power Automate, Power Apps, and Dataverse for process automation and workflow integration. Strong understanding of Azure Cognitive Services, Azure AI Search, and orchestration pipelines. Excellent communication skills to bridge business vision and technical execution. Demonstrated success in leading presales and delivery engagements within Microsoft ecosystems. Preferred Skills Experience in conversational design, prompt engineering, and hybrid agent ecosystems (Copilot + Dynamics + Azure). Knowledge of enterprise AI governance, data compliance, and ethical AI principles. Industry experience in BFSI (fraud detection, claims management), Healthcare (patient triage, support), and Public Sector (citizen self-service). Familiarity with Microsoft Digital Contact Center Platform or related CX automation technologies. Certifications AI-102: Azure AI Engineer Associate PL-200: Power Platform Functional Consultant PL-400: Power Platform Developer Associate MB-230: Dynamics 365 Customer Service Functional Consultant Microsoft Certified: Copilot Studio Specialist (Upcoming) Microsoft Certified: Azure Solutions Architect Expert (Preferred)