Principal Consultant

Job Description - General

Managing program is as much an art as it is science. Being the tip of the spear and leading various client conversations and transformation journeys, Infosys Consulting brings forth a compelling proposition for program advisory, one that is data driven, automation first, domain led and manages changes through our unique micro change management framework. This approach has helped us find the right balance between business and technology – identify the right business problem and leverage disruptive technology to provide right solutions. Our unique philosophy to program management has helped expand footprint across large and complex programs centered around transformations in the Consumer Goods, Retail and Logistics industry vertical and spread across Digital, Tech Modernization, AI and advanced analytics, Supply Chain, Cloud etc.

Our practice is growing, and we are looking at bright and exceptional program and project management talent like you to come in and be part of our exciting journey. If you have led large Business and IT programs in the past and have delivered successful outcomes on transformations across Digital, Tech Modernization, Supply Chain, Platforms Implementations specific to Consumer Goods, Retail and Logistics - ( not limited to Demand Planning/IBP, Sales and Order Management, Direct to Consumer Channels, ecommerce, Digital Marketing , Sales Force Automation, Trade Promotions, Merchandising and assortment planning, POS systems, Source-Pay, Warehouse Management, Booking and Contract Management, Track and Trace and Transport Management), then this is the right career opportunity for you.

Role - Key Responsibilities and Expectations

As Program Manager your key responsibilities would be as follows

1. Lead large IT or transformation programs for our clients in CRL industry vertical
2. Ensure Governance: Manage the 4 pillars of program – Cost, Quality, Timelines and Scope effectively to ensure technology solution delivery
3. Ensure smooth functioning of multiple workstreams comprised of on and offshore resources across - functional, solutions, engineering, QA, change management and business readiness and align them to program goals and objective
4. Setup and lead program management office to define and manage roadmap, technology blueprint, solution design, deliverables, schedules, resources, and budget.
5. Collaborate and connect the dots with client, partners, product vendors and enterprise architects to find right solutions for solving identified business problems
6. Be a trusted advisor to client in helping them make the right technology investment and business decisions
7. Challenge status quo – lead cross functional teams to think out of the box. Evaluate and bring right partners or products that can deliver 10X improvements and accelerate change across the organization
8. Ensure Continuous Monitoring, Reporting and Agile Responses: Right level of tracking and Reporting, data driven insights and proactive corrective actions to guarantee stated goals and program outcomes
9. Managing diverse teams with an inclusive team culture where people are recognised for their contribution

Other Responsibilities:

• Work actively with Consulting offering lead in designing new GTM solutions in the program management
• Participate and contribute effectively to RFP and Proposals
• Contribute to POVs and Thought Leadership ex: create playbook for remote program management and how to manage distributed times during covid times
• Continuously enhance and upgrade skills through training – both internal and external
• Manage small-medium teams of counselees (3-5 members) and mentor them

1. About You – Qualification and Key Skills Required:
2. MBA from Tier 1 or Tier 2 B-school with minimum 15 years of experience
3. Should have led large programs from onsite/client locations
4. Should have managed programs in one or more areas - Digital, Omnichannel, IT Modernization, Supply Chain, Retail Planning, Platforms Implementations (Merchandising, Procurement, WarehouseManagement, Transport Management etc), AI use case implementations.
5. Has experience managing global distributed teams including onsite, offshore and third parties to deliver large programs
6. Proven experience in delivering good governance for large implementations, including in risk mitigation, dependency management and effective program planning
7. Solid Program and People Management skills with the ability to plan, rally teams and act independently.
8. Should be certified in on one of the following - PMP, PgMP, SAFe Agile
9. Excellent communication skills (written and verbal) and comfortable presenting to key stakeholders at various organizational levels (VP and CxOs) both in person and remotely
10. Comfortable working with complex stakeholders set up – Business Leads, Business SME, IT Teams, Testing, Architects, Product Vendors and Market Teams
11. Strong exposure to various development methodologies – Waterfall, Agile (Scrum, Kanban), Devops
12. Team Management and Leadership skills
13. Strong passion for technology, business solutions and digital transformation
14. Appreciation of Artificial Intelligence in project management and in general is good to have
15. Should have worked in management and measurement of the value delivered through the project / program

1. Preferred Skills:

1. Global implementation experience (covering multiple markets and Geos) is a big plus
2. Proven knowledge in the art of negotiations
3. Knowledge of strategy and explorative frameworks (Benchmarking, Design Thinking, Value Realization, Value Stream Mapping)
4. Program leadership experience involving enterprise solutions like Oracle suite, IBM, Manhattan, Blue Yonder, MDM Platforms like Informatica/Riversand, Digital Commerce/Marketing Platforms like hybris, Sales Force Commerce, Adobe Marketing, Sales Force Marketing Cloud etc. is a plus