PEP Specialist – Manager/Senior Manager – Bangalore

Job title: - Ops Manager-PEP Specialist – Manager/Senior Manager – Bangalore

Candidate Specification & Job Description

Candidates must have 10+ Years of experience in PEP screening.

Own end-to-end service delivery, ensuring BAU stability, SLA compliance, and consistent operational performance across the engagement.

Lead governance through regular performance reviews, proactive stakeholder communication, escalation management, and delivery assurance.

Drive strategic initiatives including capacity planning, resource optimization, process transitions, automation, and continuous improvement programs.

Ensure seamless collaboration across Delivery, Operations, and Support teams to achieve business objectives and enhance customer satisfaction.

Manage operational governance by preparing dashboards, MIS reports, KPIs, and providing actionable insights to leadership.

Oversee issue resolution, change management, process compliance, and adherence to approved SOPs, regulatory requirements, and internal control frameworks.

Supervise team managers and analysts by monitoring quality, productivity, SLA adherence, and conducting regular performance reviews, coaching, and skill development initiatives.

Coordinate cross-functional and onshore/offshore teams to maintain operational stability, improve efficiency, and ensure timely delivery of business outcomes.

Demonstrate strong expertise in AML Compliance, Transaction Monitoring, KYC/CDD/EDD, sanctions screening, and regulatory requirements including FATF, PMLA, Bank Secrecy Act (BSA), and USA PATRIOT Act.

Conduct complex AML investigations by analysing transaction monitoring alerts, reviewing customer profiles, identifying suspicious activities, and preparing Suspicious Activity Reports (SARs) and Cash Transaction Reports (CTRs).

Perform comprehensive customer due diligence, adverse media screening, PEP identification, UBO verification, sanctions checks, and risk assessments based on geography, products, industries, and customer profiles.

Conduct in-depth research using internal systems and external databases to validate customer information, identify transactional anomalies and emerging financial crime risks, while ensuring regulatory compliance and effective risk mitigation.

Flexible with shifts.