People Operations Coordinator

Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.

It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people.

It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organization where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses
• Culture Awards that recognize excellence
• Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development
  
  

The Role

JOB DESCRIPTION Position: People Operations Coordinator/Senior People Operations Coordinator Location: Mumbai People Leader’s Title: P&C Team Lead

PURPOSE OF ROLE The purpose of this role is to ensure the smooth and efficient execution of core HR processes that support the employee lifecycle and organizational compliance. This role acts as a backbone for HR functions, focusing on operational excellence, accuracy, and timely service delivery.

The role is a challenging one and It plays a key role in shaping a seamless employee experience. This position offers the opportunity to work across core HR functions, contribute to process improvements, and support a true performance culture.

ROLE RESPONSIBILITIES In your role you will be responsible for:

Employee Correspondence

Craft and deliver accurate employee communications; support smooth transitions; collaborate with leadership on complex cases.

Probation, Contract & Process Compliance

Drive timely completion of probation and fixed‑term contract reviews, while ensuring onboarding, offboarding, audits, and payroll readiness adhere to internal HR policies and compliance standards.

Employee Support & Inquiry Resolution

Serve as a reliable point of contact for employee queries, resolving or escalating issues with professionalism and empathy.

Employee Records & Documentation

Maintain and audit personal files and statutory documentation for accuracy, ensuring discrepancies are identified and resolved proactively.

Data Management, Reporting & Insights

Maintain accurate HR data across systems, conduct regular audits, and deliver timely recurring and ad‑hoc reports, dashboards, and insights to support People & Culture decision‑making.

Confidential Information & Data Security Governance

Safeguard sensitive employee and organizational information through strict confidentiality practices, secure storage, controlled access, and adherence to data protection requirements.

HR Systems & Tools Governance

Oversee daily functioning of HR tools (HRIS, ATS, payroll and engagement platforms), ensuring data consistency, troubleshooting issues, and driving system and process improvements.

Cross‑Functional Collaboration & Stakeholder Support

Partner with Finance, IT, and Payroll to ensure smooth data flow and alignment, providing stakeholders with accurate employee metrics, documentation, and operational insights as needed.

HR Projects & Continuous Improvement Initiatives

Contribute to HR projects and drive continuous improvement of People Ops processes, systems, and data workflows to enhance operational efficiency.

KEY COMPETENCIES

To succeed in this role, you will have the following experience and competencies.

Attention to details: Ensures accuracy in documentation, records, and compliance related task.

Process orientation: Follows structured workflows and adheres to established HR policies and procedures.

Confidentiality & integrity: Handles sensitive employee information with discretion and maintains ethical standards

Team player: Works closely with HR colleagues and other departments to ensure smooth operations

Communication and Problem-solving ability: Communicates clearly and professionally with employees and stakeholders and takes initiative to resolve or escalate appropriately

Technical proficiency: Comfortable using HRIS systems, spreadsheets, and digital tools for record-keeping and reporting

KEY PERFORMANCE INDICATORS

Delivering high performance is a key part of our culture. You will be provided with your specific KPIs / targets / goals once you commence to provide clarity on where to focus your efforts.

NOTE: These KPIs/targets/goals are indicative only and will be confirmed with your Leader when you commence the role. Your official and measurable KPIs/targets/goals will be recorded in your Performance Plans. Any future changes to your KPIs/targets/goals will be updated in HRIS system.

• Accurate and timely creation, maintenance, and reporting of employee data across all HR systems.
• Accurate and timely processing of employee letters, probation, and submitted requests.
• Confidential and compliant handling of employee records, statutory documentation, and internal HR procedures.
• Continuous improvement of HR processes, systems, and data flows to enhance efficiency and reduce operational errors.
  
  

Other Requirements

Degree/Diploma in Human Resources or related field 3-5 years of experience in a similar role

Strong understanding of HR practices and statutory requirements

Excellent interpersonal, communication, and problem-solving skills A proactive mindset and willingness to grow with the role