People Operations Associate/HR Generalist (Hybrid)

DIRECTLY REPORTS TO:

People Operations Manager

MAIN AREA OF RESPONSIBILITY:

The People Operations Associate (Generalist) supports the end-to-end employee lifecycle while serving as a first-line support for employee relations concerns. This role helps ensure a positive employee experience by addressing inquiries, coordinating resolutions, and supporting the consistent application of company policies, all while maintaining operational excellence and compliance.

TASKS:

Employee Lifecycle & Operations

• Support onboarding and offboarding processes, including documentation, system access, and coordination with internal teams
• Maintain accurate and confidential employee records, contracts, and HR databases
• Serve as a first point of contact for employee inquiries related to policies, benefits, and People Ops processes
• Assist in cascading and implementing HR policies and guidelines across the organization
  
  

Employee Relations

• Act as a first-level support for employee relations concerns (e.g., workplace issues, attendance concerns, basic policy clarifications)
• Assist in handling ER cases by documenting concerns, gathering information, and coordinating with the Senior People Operations Manager for resolution
• Support disciplinary and corrective action processes by preparing documentation and tracking case timelines
• Help ensure fair, consistent, and timely application of company policies and procedures
• Promote positive employee relations by supporting open communication and a respectful workplace culture
  
  

Compensation & Benefits

• Support payroll preparation by validating employee data, attendance, and employee changes
• Assist with benefits administration, including enrollments, updates, and employee concerns
• Coordinate with internal teams and providers regarding benefits-related documentation
  
  

Compliance & Documentation

• Assist with statutory compliance requirements (SSS, PhilHealth, Pag-IBIG, BIR, DOLE documentation)
• Support audits and compliance requirements (ISO, SOC2, internal audits) through documentation and data preparation
• Ensure proper documentation, filing, and secure storage of ER-related and employee records
  
  

Performance, Engagement & Programs

• Support performance management processes, including documentation and tracking
• Assist in employee engagement, wellness programs, and company events
• Coordinate logistics for learning & development activities and internal trainings
  
  

HR Data & Process Improvement

• Generate basic HR reports and trackers (headcount, attendance, turnover, ER case logs, etc.)
• Assist in improving HR processes, templates, and People Ops documentation
• Support digital People Ops tools and simple automation initiatives
  
  

Qualifications

• Bachelor’s degree in Psychology, Human Resources, Business Administration, or related field
• At least 1–3 years of HR or People Operations experience, preferably in a generalist role
• Basic working knowledge of Philippine labor laws and statutory requirements
• Ability to handle sensitive and confidential matters with professionalism
• Strong communication, documentation, and coordination skills
  
  

OTHER DETAILS:

🌱 This is a full-time employment opportunity with a hybrid work arrangement. The position requires reporting to our office in Mandaluyong City 6-8 times in a Month.

🌱 The role offers certifications and annual budget for training/upskilling.

🌱 To know more about the company, you may check our website: https://sprout.ph/

Sprout Solutions provides equal Opportunity Employment and Welcomes applications from all sectors of the society. Discrimination on the basis of race, religion, age, nationality, ethnicity, gender, citizenship, civil partnership status, or any other grounds as protected by law.

Disclaimer

Before we proceed with your application, this is to confirm that you voluntarily give your consent to the following:

• I intend to apply for a position with Sprout Solutions Inc.
• I voluntarily sent my Resume/CV to Sprout Solutions Inc.
• I agree to give my consent to my personal and sensitive Information for facilitating my application with Sprout Solutions Inc., In accordance with Sprout Solutions Inc. Privacy Statement and the Data Privacy Act of 2012.
• I agree to be contacted by Sprout Solutions Inc. and its 3rd Party Reference provider for the purpose of processing my Job Application
  
  

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