Payroll Manager

Actively Reviewing the Applications

Darwinbox

India, Telangana, Hyderabad Full-Time On-site

Posted 13 hours ago • Apply by June 8, 2026

Job Description

About Darwinbox:
Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.

Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.

Associate Director / Director – Managed Services (Payroll)

Location: Hyderabad
Function: Managed Services
Role Type: Team Management

Role Summary

Drive end-to-end payroll delivery excellence for Darwinbox customers
Ensure accurate and timely payroll execution and SLA adherence
Manage customer relationships and handle escalations
Lead a high-performing payroll operations team

Key Responsibilities
Payroll Service Delivery

Ensure accurate and timely payroll processing and reporting as per SLAs
Oversee end-to-end payroll lifecycle across multiple enterprise accounts
Perform variance analysis and resolve discrepancies
Maintain high-quality output standards across accounts

Customer & Escalation Management

Conduct customer governance calls and service reviews
Act as primary escalation owner for complex payroll issues
Drive customer satisfaction and retention through service quality

Process Governance & SOP Management

Establish, standardize, and monitor standard and customer-specific SOPs
Ensure compliance with statutory requirements and internal controls
Maintain audit readiness and documentation discipline

Team Leadership & Operations Management

Lead, mentor, and develop the payroll managed services team
Manage capacity planning and resource allocation
Drive performance management and capability development

Continuous Improvement

Identify automation and operational efficiency opportunities
Collaborate with Product and Implementation teams to improve delivery
Track and improve service metrics and KPIs

Experience & Qualifications

15+ years of payroll experience in managed services or delivery environments
Strong hands-on expertise in payroll processes, validations, controls, and variance analysis
Experience managing enterprise payroll accounts and stakeholders
Proven track record of leading delivery teams