Patient Care Coordinator-Oneonta & Norwich, NY

Actively Reviewing the Applications

Sonova Group

India Full-Time On-site

Posted 4 hours ago • Apply by June 12, 2026

Job Description

Empire Hearing & Audiology, part of AudioNova

Locations: Norwich, NY & Oneonta, NY

43 Hale St. Norwich, NY 13815

392 Chestnut St. Suite 1 Oneonta, NY 13820

Current pay: $19.00-22.00 an hour + Sales Incentive Program!

Clinic Hours: Monday-Friday, 8:30am-5:00pm

Oneonta 3 Days/Norwich 2 Days

What We Offer:

Medical, Dental, Vision Coverage
401K with a Company Match
FREE hearing aids to all employees and discounts for qualified family members
PTO and Holiday Time
No Nights or Weekends!
Legal Shield and Identity Theft Protection
1 Floating Holiday per year

Job Description:

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

As a Hearing Care Coordinator, you will:

Greet patients with a positive and professional attitude
Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
Collect patient intake forms and maintain patient files/notes
Schedule/Confirm patient appointments
Complete benefit checks and authorization for each patients’ insurance
Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
Process repairs under the direct supervision of a licensed Hearing Care Professional
Prepare bank deposits and submit daily reports to finance
General sales knowledge for accessories and any patient support
Process patient orders, receive all orders and verify pick up, input information into system
Clean and maintain equipment and instruments
Submit equipment and facility requests
General office duties, including cleaning
Manage inventory, order/monitor stock, and submit supply orders as needed
Assist with event planning and logistics for at least 1 community outreach event per month

Education:

High School Diploma or equivalent
Associates degree, preferred

Industry/Product Knowledge Required:

Prior experience/knowledge with hearing aids is a plus

Skills/Abilities:

Professional verbal and written communication
Strong relationship building skills with patients, physicians, clinical staff
Experience with Microsoft Office and Outlook
Knowledge of HIPAA regulations
EMR/EHR experience a plus

Work Experience:

2+ years in a health care environment is preferred
Previous customer service experience is required

Keep an eye on your inbox or phone—soon you’ll receive a link to complete your HireVue Digital Interview. This is your chance to shine and move your application forward quickly and effortlessly! Plus, you’ll get an exclusive look at the Hearing Care Coordinator role and what makes AudioNova such an incredible place to grow, belong, and make an impact. Congratulations on taking the first step toward joining the AudioNova Team!

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

#INDPCC

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.