OSS Application Engineer (L1) – IBM Netcool / BMC Remedy

Job Title: OSS Application Engineer (L1) – IBM Netcool / BMC Remedy

Location: Gurgaon (Work from Office)

Experience: 2–3 Years

Employment Type: Full-Time

Job Summary

We are looking for an OSS Application Engineer (L1) with experience in Telecom OSS Operations and Application Support. The ideal candidate should have hands-on experience supporting OSS applications such as IBM Netcool (UFM Suite) and/or BMC Remedy in a telecom environment.

This role involves 24x7 operations support, incident management, troubleshooting, application monitoring, and coordination with L2/L3 support teams to ensure seamless OSS application availability.

Key Responsibilities

• Provide L1 operational support for Telecom OSS applications.
• Monitor OSS applications and respond to incidents within defined SLAs.
• Support IBM UFM applications including Netcool, Omnibus, Impact, ITNM, Jazz, Log Analysis (LA), APM, etc.
• Manage incidents, service requests, and change requests using BMC Remedy or similar ITSM tools.
• Perform application health checks, routine maintenance, patching, and configuration activities.
• Troubleshoot application issues and coordinate with L2/L3 teams for resolution.
• Document incidents, Root Cause Analysis (RCA), and operational procedures.
• Execute system testing, UAT support, and application deployment activities.
• Work in rotational shifts as part of a 24x7 operations team.
• Follow ITIL processes for Incident, Problem, and Change Management.

Required Skills

• 2–3 years of experience in Telecom OSS Operations or Application Support.
• Hands-on experience with one or more IBM UFM tools:
• IBM Netcool
• Omnibus
• Impact
• ITNM
• Jazz
• Log Analysis (LA)
• APM
• Experience with BMC Remedy (Incident/Change/Problem Management).
• Good understanding of Telecom OSS concepts and Network Operations.
• Basic Linux administration skills.
• Working knowledge of Oracle or SQL databases.
• Basic Shell or Perl scripting knowledge.
• Experience in application troubleshooting and production support.
• Exposure to ITIL processes and SLA-driven support.
• Good communication and documentation skills.

Preferred Skills

• Telecom domain experience.
• Knowledge of RAN, Transport, Microwave, Access Network, Core Network, or IP Network.
• Experience coordinating with L2/L3 support teams.
• Familiarity with SOP-driven operational environments.

Educational Qualification

Bachelor's Degree in Telecommunications, Electronics, Computer Science, Information Technology, or a related engineering discipline.

Work Location

Gurgaon (Work from Office)

Immediate Joiners Preferred