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ORM Executive

Actively Reviewing the Applications

Mantle Solutions

India, Kerala, Kochi Full-Time On-site

Posted 3 weeks ago • Apply by May 21, 2026

Job Description

Experience: 0 - 3 Years

Qualification

Bachelor’s degree in Marketing, Communications, Business Administration, or related fields
MBA (Marketing / Operations) preferred

Job Description

We are looking for ORM Executives to proactively manage and protect the brand’s online reputation towards improving customers overall experience and perception about the brand.

Duties & Responsibilities

Monitor brand mentions and reviews across Google, social media, and key platforms.
Respond to customer queries/complaints promptly and professionally as per brand tone.
Coordinate with customer service and operations for quick resolution and escalation handling.
Track sentiment, identify recurring issues, and flag reputation risks early.
Prepare weekly/monthly ORM reports with insights and recommended actions.

Requirement

0-3 years of experience in ORM, customer engagement, social media management, or customer service roles
Experience in retail, e-commerce, hospitality, or consumer-facing brands preferred
Exposure to handling high-volume customer feedback across digital platforms is an advantage
Online reputation management practices and customer engagement principles
Social media platforms, review ecosystems, and digital customer touchpoints
Basic understanding of retail / e-commerce customer journeys
Brand communication guidelines and escalation protocols
Reporting and sentiment analysis concepts
Strong written communication skills with ability to adapt tone as per brand guidelines
Familiarity with ORM tools, social listening platforms, and review management dashboards
Basic reporting and data interpretation skills
Ability to manage multiple platforms and high volumes of interactions