Operations Manager

Job description

• Set up and manage daily freight forwarding operations (import/export – sea, air, and road)
• Handle FCL, LCL, air cargo, courier, consolidations, and cross-trade shipments
• Prepare, review and manage all shipping & customs documentation (BL, AWB, invoices, packing lists, DOs, manifests, etc.)
• Coordinate with shipping lines, airlines, NVOCCs, transporters, customs brokers, overseas agents, and clients
• Build and implement SOPs, workflows, and basic KPIs for enquiries, quotations, bookings, execution, and billing
• Negotiate freight rates and local charges with carriers and agents to maintain healthy margins
• Train and mentor the team

Education

• College degree and above
• 8 Years+ logistics industry experience

Key Skills

Air Freight, Customs Clearance, Ocean Freight, Supply Chain Operations, Leadership Skills, Operations Management