Operations Manager

Key Responsibilities

1. Performance Monitoring & Reporting

• End-to-end reporting and management of the Business Development Teams.

• Track daily, weekly, and monthly performances of all BDAs and Team Leads.

• Monitor revenue realization, lead management and conversion, and follow-up discipline.

• Consolidate performance metrics (individual and team-wise) and share structured reports with management.

• Ensure CRM is updated in real-time and aligns with reporting dashboards.

Ensure all daily/weekly tasks and revenue targets are clearly communicated and achieved.

• Coordinate with other departments to ensure end-to-end process flow and accountability.

• Conduct daily floor huddles to align team focus and communicate key priorities.

• Conduct periodic performance reviews with Team Leads and BDs.

• Identify gaps in conversion, communication, or process adherence and derive action items for improvement. • Conduct regular skill enhancement sessions (weekly/monthly)

• Ensure strict adherence to internal SOPs, QA standards, and compliance requirements.

• Maintain proper documentation of all escalations, reviews, and interventions.