Operations Manager – Customer Success & Delivery

Key Responsibilities

• Manage end-to-end operations ensuring smooth execution across functions
  

• Set up tools and design scalable processes to improve efficiency and productivity
  

• Drive data-driven decision-making through MIS, dashboards, and performance tracking
  

• Collaborate with internal stakeholders (Sales, Product, HR, Finance) and external partners
  

• Lead and manage teams, ensuring high performance and accountability
  

• Solve operational challenges with a proactive and execution-focused approach
  

• Take ownership across multiple functions and operate beyond defined roles when required
  

• Lead, mentor, and manage teams with maturity and empathy, fostering a high-performance culture
  

• Proactively identify and resolve operational challenges with a strong problem-solving and execution mindset
  

• Take ownership across functions, demonstrating flexibility and adaptability in a dynamic startup environment
  

• Ensure a strong focus on customer success, improving overall experience and handling escalations effectively
  

• Maintain flexibility in working hours based on business needs and operational priorities
  

• Build a positive team environment through effective people management and interpersonal skills
  

  
  
  
  

• Prior experience in a startup or high-growth environment
  

• Exposure to operations tools / CRM / project management platforms
  

• Proven track record of process improvements and impact-driven results
  

  
  
  
  

• Opportunity to build and scale operations from the ground up
  

• Work closely with leadership and decision-makers
  

• High ownership, fast growth, and dynamic work culture