Operations Executive, Customer Success

Our growth plans:

Our impact spans the length & breadth of the country as we already process 4% of India's road freight movements on our software. We're committed to reaching 20% by 2028. This gives us a bird’s eye view of the market. We’re already the largest road freight technology platform in the country and we plan to build on this base to drive growth in software, freight marketplace and supply chain financing to get to a 100M USD revenue by 2028.

Key responsibilities:

• Responsible for managing our operations and our operations team.
• Take complete ownership for delivering on defined objectives for our operations team at plant/remote locations.
• Lead optimization and automation processes and work with multiple stakeholders to drive to fruition the changes/enhancements required.
• Analyze data regularly and deduce insights aligned towards the achievement of defined goals and objectives.
• Achieve operational excellence and optimal customer experience.
• Be the go-to person for customers and team members to solve all operational challenges.
• Engage with the customer on an on-going basis in coordination with other stakeholders and contribute to the account's growth.
• Own the operational issues and provide suggestions that could contribute to customer delight.
• Work with internal and external team members for driving strategic initiatives.
• Work with internal stakeholders to clearly define the team's goals and drive and monitor them to meet these goals.
  
  

Preferred qualifications:

• Experience in operations/ management special projects in operations space with customer-facing exposure is preferred.
• 2+ years of work experience in start-ups and the logistics industry preferred.
• Bachelor's degree is a must; MBA is a plus.
• Proactive in nature, you take the first initiative as an opportunity arises.
• Exceptional Analytical, problem-solving, Excel and data management skills.
• Ability to manage new strategic projects where you can’t rely on pre-existing structures and project scope.
• Conceptual Mindset: Data-driven mentality and strong business foresight and judgment. Able to roll up your sleeves and analyze the data and pull key insights for your team.
• Strong interpersonal skills and excellent verbal and written communication skills.
• Self-motivated, eager to learn and adapt to a fast-paced start-up environment.
• Ability to prioritize, multitask and perform effectively under pressure.
• Ability to lead and manage a team.
• Ability to interact across levels with both internal and external stakeholders.
• Ability to prepare well-structured presentations.
• Ability to work through ambiguity.
• Ability to analyze issues and find solutions.
• Ability to come up with insights in line with overall goals.