Operations Associate

This role is for one of our clients
Company Name: Urban Cabin Cowork

Industry: Leasing Non-residential Real Estate

Seniority level: Associate level

Min Experience: 2 years

Location: NCR

JobType: full-time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Urban Cabin Cowork is a human-first coworking and managed office space designed to help teams work better every day. We focus on productivity, hospitality, and community — creating workspaces that feel professional, warm, and thoughtfully run.

Role: Operations Manager

Location: Udyog Vihar, Gurgaon

Type: Full-time

What You’ll Do

• Workspace & Facility Management
• Ensure all infrastructure, equipment, and assets are properly maintained through daily
  
  
  
  

HK coordination, training, quality checks, SOPs, Maintenance and checklists.

• Maintain a safe, secure, and comfortable work environment by adhering to safety
  
  
  
  

protocols and downtime procedures.

• Oversee provisions and upkeep of amenities such as tea/coffee services, power
  
  
  
  

backup, IT support, and inventory management including stocking and restocking.

• Supervise allsupport teams including housekeeping operations (using checklists),
  
  
  
  

security and valet services.

• Cross-Departmental Support
• Coordination with Sales Team to conduct workspace tours and client visits
• Complete lead documentation and form entries on Zoho CRM
• Coordination with the Accounts Team for invoice preparation
• Coordination with IT team for maintenance and outages
• Supply chain and vendor relationship/contract management
• Operational Cost Management & Client Billing
• Control all operating expenses (OpEx) and budgeting
• Manage operational expenses efficiently through cost-optimization strategies (without
  
  
  
  

impacting customer experience).

• Identify, evaluate and onboard cost-effective vendors
• Prepare and maintain monthly operational and cost analysis reports
• Timely invoice generation and payment collection from clients
• Member Experience & Satisfaction
• Ensure seamless onboarding of clients by following the onboarding checklist and
  
  
  
  

processes.

• Collect, document, and track client feedback for continuous improvement
• Plan and execute client engagement activities and community events
• Implement community and hospitality initiatives within approved budgets
• Maintain complaint and issue-resolution logs for timely escalation and closure
• Revenue Optimization & Data Management
• Daily occupancy tracking and space inventory management
• Optimize additional revenue streams and value-added services (F&B etc.)
• Ensure high client retention and renewal rates while maintaining churn within
  
  
  
  

acceptable levels

• Maintain accurate and confidential client data records via zoho
  
  
  
  

What We’re Looking For

• Strong operational & people-management skills
• Experience in coworking, hospitality, or facilities management
• Ability to scale operations from the ground up in a startup environment
• Process-driven, proactive, and detail-oriented