Operation Coordinator (Central & Eastern Region)

Job Objective

To oversee daily store operations, including repair and maintenance activities, as well as sales support and administrative functions, ensuring smooth and efficient store operations.

Key Performance Indicators

• Ensure all items listed in the store opening checklist are arranged and in place prior to store opening.
• Provide full operational support to the Operations Manager to ensure the store opens on time and as per standards.
• Respond promptly to store complaints and operational issues, ensuring stores are maintained in line with brand and operational standards.

Principle Accountabilities

• Collect cash from stores and ensure same-day bank deposits, twice a week, in line with company policies.
• Coordinate the distribution of jewellery boxes, carry bags, and display materials to stores based on requests from the Area Sales Manager (ASM).
• Liaise with mall management to obtain permits and approvals for maintenance-related work.
• Coordinate the collection of jewellery from a central location (sent by SHO) and ensure timely distribution to all stores.
• Liaise with contractors and mall management to ensure fit-out and maintenance works are executed on time and as per standards.
• Collect operational documents from all stores and consolidate them at a central location for courier dispatch.
• Support cross-functional departments including GRD, Legal, Visual Merchandising, and Leasing to ensure timely completion of operational tasks.
• Manage and reconcile petty cash related to operations in compliance with internal controls.
• Liaise with external vendors such as cleaning services, CCTV providers, and LED screen vendors to resolve operational issues promptly.
• Assume operational responsibilities in the absence of the Operations Manager, ensuring continuity of store operations.

Requirements

Qualifications & Education

• Secondary education (+2 or equivalent)
• Additional technical qualifications are an advantage

Experience

• Minimum 2 years of relevant experience in a similar role
• Valid driving license is mandatory

Core Competencies

• Excellent communication skills
• Arabic language proficiency is mandatory
• Good understanding of the local market
• Strong negotiation skills