O9 Engineer

Kochi | Bangalore

Apply for this job

Job Description

Experience - 5 plus years

We are hiring an O9 Solutions Engineer to support and evolve the O9 platform for one of the largest retailers in the United States. O9 is the system of record for demand forecasting, supply planning, and allocation decisions across our brands, regions, and channels. This role owns the day-to-day health of the platform — triaging and resolving incidents, maintaining data integrity between O9 and upstream/downstream systems such as Oracle EBS, and partnering with Demand Planning, Supply Planning, and Merchandising teams to keep the platform reliable, accurate, and easy to use across a global user base (US, UK, EMEA, and APAC).

Responsibilities

• Serve as a primary point of support for O9 Supply Planning and Demand Planning modules, triaging incidents end-to-end from intake through root-cause and resolution.
• Investigate and resolve data integrity issues between O9 and connected systems (Oracle EBS, RMA/returns feeds, buy-plan and sourcing extracts), including mismatched quantities, missing style-colors, and forecast data not flowing between planning modules.
• Diagnose and fix planning logic issues — unmet demand, incorrect season codes, planned orders not grouping correctly, buy dates shifting unexpectedly, and similar planning-engine anomalies.
• Manage user access and provisioning (new hires, role changes, regional access, ownership transfers) and drive toward self-service or bulk-provisioning workflows to reduce manual ticket volume.
• Own incident and backlog hygiene: track SLAs, prioritize aging tickets, and ensure nothing sits unresolved for months without visibility to stakeholders.
• Partner with Demand Planning, Supply Planning, and regional business teams (US, UK, China, Japan) to translate business-reported issues into technical root causes.
• Build and maintain runbooks, root-cause documentation, and knowledge base articles so common issues can be resolved consistently — not just by institutional memory.
• Support configuration changes, workflow updates, and enhancements within O9 as the retailer's planning processes evolve (new brands, new seasons, new regions).
• Participate in O9 platform upgrades, testing cycles, and post-implementation review (PIR) processes for major changes.
• Escalate to and collaborate with O9 Solutions' vendor support team on platform-level defects that require vendor engineering involvement.
• Skillset
• 5+ years of hands-on experience supporting or implementing O9.
• Solid understanding of retail supply chain planning concepts: demand forecasting, supply/buy planning, allocation, assortment, and season/style-color management.
• Experience integrating planning systems with ERP platforms, ideally Oracle EBS, including familiarity with common data reconciliation issues between planning and execution systems.
• Strong troubleshooting skills — comfortable reading data flows end-to-end to isolate whether an issue originates in source data, integration, or planning logic.
• Experience with incident management tools (ServiceNow or similar) and a track record of managing ticket queues, SLAs, and prioritization in a production support environment.
• Working knowledge of SQL for data investigation and validation.
• Excellent written communication skills — you'll be documenting root causes and explaining technical issues to non-technical business stakeholders across time zones.
• Comfortable working with global, cross-regional teams (US, EMEA, APAC) and adjusting communication style accordingly.
  
  

Tell us about you

Candidate Name *

Email *

Mobile *

+1

• India (भारत)+91
• United States+1
• United Kingdom+44
• Afghanistan (‫افغانستان‬‎)+93
• Albania (Shqipëri)+355
• Algeria (‫الجزائر‬‎)+213
• American Samoa+1
• Andorra+376
• Angola+244
• Anguilla+1
• Antigua and Barbuda+1
• Argentina+54
• Armenia (Հայաստան)+374
• Aruba+297
• Australia+61
• Austria (Österreich)+43
• Azerbaijan (Azərbaycan)+994
• Bahamas+1
• Bahrain (‫البحرين‬‎)+973
• Bangladesh (বাংলাদেশ)+880
• Barbados+1
• Belarus (Беларусь)+375
• Belgium (België)+32
• Belize+501
• Benin (Bénin)+229
• Bermuda+1
• Bhutan (འབྲུག)+975
• Bolivia+591
• Bosnia and Herzegovina (Босна и Херцеговина)+387
• Botswana+267
• Brazil (Brasil)+55
• British Indian Ocean Territory+246
• British Virgin Islands+1
• Brunei+673
• Bulgaria (България)+359
• Burkina Faso+226
• Burundi (Uburundi)+257
• Cambodia (កម្ពុជា)+855
• Cameroon (Cameroun)+237
• Canada+1
• Cape Verde (Kabu Verdi)+238
• Caribbean Netherlands+599
• Cayman Islands+1
• Central African Republic (République centrafricaine)+236
• Chad (Tchad)+235
• Chile+56
• China (中国)+86
• Christmas Island+61
• Cocos (Keeling) Islands+61
• Colombia+57
• Comoros (‫جزر القمر‬‎)+269
• Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo)+243
• Congo (Republic) (Congo-Brazzaville)+242
• Cook Islands+682
• Costa Rica+506
• Côte d’Ivoire+225
• Croatia (Hrvatska)+385
• Cuba+53
• Curaçao+599
• Cyprus (Κύπρος)+357
• Czech Republic (Česká republika)+420
• Denmark (Danmark)+45
• Djibouti+253
• Dominica+1
• Dominican Republic (República Dominicana)+1
• Ecuador+593
• Egypt (‫مصر‬‎)+20
• El Salvador+503
• Equatorial Guinea (Guinea Ecuatorial)+240
• Eritrea+291
• Estonia (Eesti)+372
• Ethiopia+251
• Falkland Islands (Islas Malvinas)+500
• Faroe Islands (Føroyar)+298
• Fiji+679
• Finland (Suomi)+358
• France+33
• French Guiana (Guyane française)+594
• French Polynesia (Polynésie française)+689
• Gabon+241
• Gambia+220
• Georgia (საქართველო)+995
• Germany (Deutschland)+49
• Ghana (Gaana)+233
• Gibraltar+350
• Greece (Ελλάδα)+30
• Greenland (Kalaallit Nunaat)+299
• Grenada+1
• Guadeloupe+590
• Guam+1
• Guatemala+502
• Guernsey+44
• Guinea (Guinée)+224
• Guinea-Bissau (Guiné Bissau)+245
• Guyana+592
• Haiti+509
• Honduras+504
• Hong Kong (香港)+852
• Hungary (Magyarország)+36
• Iceland (Ísland)+354
• India (भारत)+91
• Indonesia+62
• Iran (‫ایران‬‎)+98
• Iraq (‫العراق‬‎)+964
• Ireland+353
• Isle of Man+44
• Israel (‫ישראל‬‎)+972
• Italy (Italia)+39
• Jamaica+1
• Japan (日本)+81
• Jersey+44
• Jordan (‫الأردن‬‎)+962
• Kazakhstan (Казахстан)+7
• Kenya+254
• Kiribati+686
• Kosovo+383
• Kuwait (‫الكويت‬‎)+965
• Kyrgyzstan (Кыргызстан)+996
• Laos (ລາວ)+856
• Latvia (Latvija)+371
• Lebanon (‫لبنان‬‎)+961
• Lesotho+266
• Liberia+231
• Libya (‫ليبيا‬‎)+218
• Liechtenstein+423
• Lithuania (Lietuva)+370
• Luxembourg+352
• Macau (澳門)+853
• Macedonia (FYROM) (Македонија)+389
• Madagascar (Madagasikara)+261
• Malawi+265
• Malaysia+60
• Maldives+960
• Mali+223
• Malta+356
• Marshall Islands+692
• Martinique+596
• Mauritania (‫موريتانيا‬‎)+222
• Mauritius (Moris)+230
• Mayotte+262
• Mexico (México)+52
• Micronesia+691
• Moldova (Republica Moldova)+373
• Monaco+377
• Mongolia (Монгол)+976
• Montenegro (Crna Gora)+382
• Montserrat+1
• Morocco (‫المغرب‬‎)+212
• Mozambique (Moçambique)+258
• Myanmar (Burma) (မြန်မာ)+95
• Namibia (Namibië)+264
• Nauru+674
• Nepal (नेपाल)+977
• Netherlands (Nederland)+31
• New Caledonia (Nouvelle-Calédonie)+687
• New Zealand+64
• Nicaragua+505
• Niger (Nijar)+227
• Nigeria+234
• Niue+683
• Norfolk Island+672
• North Korea (조선 민주주의 인민 공화국)+850
• Northern Mariana Islands+1
• Norway (Norge)+47
• Oman (‫عُمان‬‎)+968
• Pakistan (‫پاکستان‬‎)+92
• Palau+680
• Palestine (‫فلسطين‬‎)+970
• Panama (Panamá)+507
• Papua New Guinea+675
• Paraguay+595
• Peru (Perú)+51
• Philippines+63
• Poland (Polska)+48
• Portugal+351
• Puerto Rico+1
• Qatar (‫قطر‬‎)+974
• Réunion (La Réunion)+262
• Romania (România)+40
• Russia (Россия)+7
• Rwanda+250
• Saint Barthélemy+590
• Saint Helena+290
• Saint Kitts and Nevis+1
• Saint Lucia+1
• Saint Martin (Saint-Martin (partie française))+590
• Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon)+508
• Saint Vincent and the Grenadines+1
• Samoa+685
• San Marino+378
• São Tomé and Príncipe (São Tomé e Príncipe)+239
• Saudi Arabia (‫المملكة العربية السعودية‬‎)+966
• Senegal (Sénégal)+221
• Serbia (Србија)+381
• Seychelles+248
• Sierra Leone+232
• Singapore+65
• Sint Maarten+1
• Slovakia (Slovensko)+421
• Slovenia (Slovenija)+386
• Solomon Islands+677
• Somalia (Soomaaliya)+252
• South Africa+27
• South Korea (대한민국)+82
• South Sudan (‫جنوب السودان‬‎)+211
• Spain (España)+34
• Sri Lanka (ශ්‍රී ලංකාව)+94
• Sudan (‫السودان‬‎)+249
• Suriname+597
• Svalbard and Jan Mayen+47
• Swaziland+268
• Sweden (Sverige)+46
• Switzerland (Schweiz)+41
• Syria (‫سوريا‬‎)+963
• Taiwan (台灣)+886
• Tajikistan+992
• Tanzania+255
• Thailand (ไทย)+66
• Timor-Leste+670
• Togo+228
• Tokelau+690
• Tonga+676
• Trinidad and Tobago+1
• Tunisia (‫تونس‬‎)+216
• Turkey (Türkiye)+90
• Turkmenistan+993
• Turks and Caicos Islands+1
• Tuvalu+688
• U.S. Virgin Islands+1
• Uganda+256
• Ukraine (Україна)+380
• United Arab Emirates (‫الإمارات العربية المتحدة‬‎)+971
• United Kingdom+44
• United States+1
• Uruguay+598
• Uzbekistan (Oʻzbekiston)+998
• Vanuatu+678
• Vatican City (Città del Vaticano)+39
• Venezuela+58
• Vietnam (Việt Nam)+84
• Wallis and Futuna (Wallis-et-Futuna)+681
• Western Sahara (‫الصحراء الغربية‬‎)+212
• Yemen (‫اليمن‬‎)+967
• Zambia+260
• Zimbabwe+263
• Åland Islands+358
  
  

Experience *

Experience In Years 0 years 1 year 2 years 3 years 4 years 5 years 6 years 7 years 8 years 9 years 10 years 11 years 12 years 13 years 14 years 15 years 16 years 17 years 18 years 19 years 20 years 21 years 22 years 23 years 24 years 25 years 26 years 27 years 28 years 29 years 30 years Experience In Years

Experience In Months 0 months 1 month 2 months 3 months 4 months 5 months 6 months 7 months 8 months 9 months 10 months 11 months Experience In Months

Preferred Locations *

Select Country India USA Canada UAE China Japan Vietnam Netherlands United Kingdom Select Country

Select States

• Select States
  
  

Select Cities

• Select Cities
  
  

Current Location *

Select Country AfghanistanAland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua And BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCook IslandsCosta RicaCote D'Ivoire (Ivory Coast)CroatiaCubaCuraçaoCyprusCzech RepublicDemocratic Republic of the CongoDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFiji IslandsFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambia TheGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernsey and AlderneyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong Kong S.A.R.HungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacau S.A.R.MadagascarMalawiMalaysiaMaldivesMaliMaltaMan (Isle of)Marshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinian Territory OccupiedPanamaPapua new GuineaParaguayPeruPhilippinesPitcairn IslandPolandPortugalPuerto RicoQatarReunionRomaniaRussiaRwandaSaint HelenaSaint Kitts And NevisSaint LuciaSaint Pierre and MiquelonSaint Vincent And The GrenadinesSaint-BarthelemySaint-Martin (French part)SamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard And Jan Mayen IslandsSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandThe BahamasTogoTokelauTongaTrinidad And TobagoTunisiaTurkeyTurkmenistanTurks And Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVatican City State (Holy See)VenezuelaVietnamVirgin Islands (British)Virgin Islands (US)Wallis And Futuna IslandsWestern SaharaYemenZambiaZimbabweSelect Country

Select State Select State

Select City Select City

LinkedIn Profile URL

Resume File * (PDF files only)

How did you hear about this job opening? * Select... Litmus7 Website Social Media Referred by a Litmus7 employee Riverside Chat Podcast Billboard Advert Others Select...

Primary Skills * Others .Net AEM AI AI/ ML Akamai Analytics - Snowflake Android Android Angular JS Apache Kafka Apache SOLR Apache Storm API Testing Apigee Appium Application Support ATG ATG ATG Support ATG-BCC ATG-CSC AWS Azure Backbone JS Big Data Big Data - Hadoop Platform Bootstrap JS Business Analyst Calabash Cassandra Charles Client Engineering Cloud - AWS Cloud - Azure Cloud - GCP Cloud Data Analytics solutions (Looker, QuickSight) Cloud engineering Commerce1 - Commerce Tools Commerce1 - HCL Commerce Commerce1 - Oracle Commerce Commerce1 - Retisio Commerce Commerce2 - Adobe Commerce2 - BigCommerce Commerce2 - Magento Commerce2 - SAP Hybris Commerce2 - SFCC Commerce2 - Shopify Commerce2 - Support Communication Create React App Creative Graphic Designer CSS Data Engineer Data engineer Data Warehousing Database Concepts Dayforce Default Delivery Manager DemandWare DevOps DevOps DevOps Digital Marketing Endeca Espresso ETL Fiddler Finance and Accounts Fluent Commerce Flutter Full Stack Full-Stack Hadoop HCM (Human Capital Management) Hibernate HR HTML Hybris Informatica infosec iOS iOS Jasmine JS Java Java Core Java MS Java MS Search Java/J2EE JavaScript Jira jQuery Kotlin Lambda Logical reasoning Magento Magento Mainframe as400 Maven Micorsoft Dynamics AX Microservices Microservices1 - Java Microservices2 - .Net Microservices2 - ESB Microservices2 - NodeJS Microservices2 - Python Microsoft Dynamics 365 Business Central Microsoft Dynamics NAV Mobility - AR/VR Mobility - Flutter Mobility - iOS, Android Mobility - React Native Mocha JS MySQL NaVision Netsuite Network Network Support Networking Networking Node JS NoSQL Objective-C OMS OMS - Blue Yonder OMS - Sterling OMS - Yantrix OMS service Operation Manager Oracle Database Passion for Technology Performance Test Engineer Performance Tester PHP POS POS PoS - JumpMind Pos - Oracle Xstore Power BI Problem Solving / Logical Thinking Product Development Management Product Management Program manager Programming Basics Programming Skills Project Management Project Manager Python QA QA Automation QA Automation QA Manual QA1 - Manual Testing QA1 - Test Automation QA2 - Perf Engineering QA2 - Security Testing Qlikview React Golang React JS React Native React Native Recruitment Recruitment Redux JS RESTful Web Services Retail Domain Robotic Process Automation RPA RPA Ruby Salesforce CRM SAP Saucelabs Scala Scrum Scrum Master Scrum Master SDET Selenium SEO SFCC SFCC / Demandware SFMC- Salesforce Marketing Cloud SFSC- Salesforce Service Cloud Shell Scripting Shopify solr Spring Spring boot SQL SQL Server SRE SSIS SSRS Sterling Sterling Call Center Struts Supply Chain - JDA Supply Chain - Manhattan Supply Chain - NetSuite Support Swift System Administer Tableau Technical Writer TestNG Tomcat UI UI - Angular UI - HTML, CSS, JS UI - React UI - UX UI Node UI REACT Vespa Visual Studio Team Services (VSTS/TFS) VMware Vue.JS vue.js WCS WCS WebMethods WebPack WebServices WFM (Workforce Management) WMS wordpress Wordpress Xamarin XCode XCUITest

• Others
• .Net
• AEM
• AI
• AI/ ML
• Akamai
• Analytics - Snowflake
• Android
• Android
• Angular JS
• Apache Kafka
• Apache SOLR
• Apache Storm
• API Testing
• Apigee
• Appium
• Application Support
• ATG
• ATG
• ATG Support
• ATG-BCC
• ATG-CSC
• AWS
• Azure
• Backbone JS
• Big Data
• Big Data - Hadoop Platform
• Bootstrap JS
• Business Analyst
• Calabash
• Cassandra
• Charles
• Client Engineering
• Cloud - AWS
• Cloud - Azure
• Cloud - GCP
• Cloud Data Analytics solutions (Looker, QuickSight)
• Cloud engineering
• Commerce1 - Commerce Tools
• Commerce1 - HCL Commerce
• Commerce1 - Oracle Commerce
• Commerce1 - Retisio Commerce
• Commerce2 - Adobe
• Commerce2 - BigCommerce
• Commerce2 - Magento
• Commerce2 - SAP Hybris
• Commerce2 - SFCC
• Commerce2 - Shopify
• Commerce2 - Support
• Communication
• Create React App
• Creative Graphic Designer
• CSS
• Data Engineer
• Data engineer
• Data Warehousing
• Database Concepts
• Dayforce
• Default
• Delivery Manager
• DemandWare
• DevOps
• DevOps
• DevOps
• Digital Marketing
• Endeca
• Espresso
• ETL
• Fiddler
• Finance and Accounts
• Fluent Commerce
• Flutter
• Full Stack
• Full-Stack
• Hadoop
• HCM (Human Capital Management)
• Hibernate
• HR
• HTML
• Hybris
• Informatica
• infosec
• iOS
• iOS
• Jasmine JS
• Java
• Java Core
• Java MS
• Java MS Search
• Java/J2EE
• JavaScript
• Jira
• jQuery
• Kotlin
• Lambda
• Logical reasoning
• Magento
• Magento
• Mainframe as400
• Maven
• Micorsoft Dynamics AX
• Microservices
• Microservices1 - Java
• Microservices2 - .Net
• Microservices2 - ESB
• Microservices2 - NodeJS
• Microservices2 - Python
• Microsoft Dynamics 365 Business Central
• Microsoft Dynamics NAV
• Mobility - AR/VR
• Mobility - Flutter
• Mobility - iOS, Android
• Mobility - React Native
• Mocha JS
• MySQL
• NaVision
• Netsuite
• Network
• Network Support
• Networking
• Networking
• Node JS
• NoSQL
• Objective-C
• OMS
• OMS - Blue Yonder
• OMS - Sterling
• OMS - Yantrix
• OMS service
• Operation Manager
• Oracle Database
• Passion for Technology
• Performance Test Engineer
• Performance Tester
• PHP
• POS
• POS
• PoS - JumpMind
• Pos - Oracle Xstore
• Power BI
• Problem Solving / Logical Thinking
• Product Development Management
• Product Management
• Program manager
• Programming Basics
• Programming Skills
• Project Management
• Project Manager
• Python
• QA
• QA Automation
• QA Automation
• QA Manual
• QA1 - Manual Testing
• QA1 - Test Automation
• QA2 - Perf Engineering
• QA2 - Security Testing
• Qlikview
• React Golang
• React JS
• React Native
• React Native
• Recruitment
• Recruitment
• Redux JS
• RESTful Web Services
• Retail Domain
• Robotic Process Automation
• RPA
• RPA
• Ruby
• Salesforce CRM
• SAP
• Saucelabs
• Scala
• Scrum
• Scrum Master
• Scrum Master
• SDET
• Selenium
• SEO
• SFCC
• SFCC / Demandware
• SFMC- Salesforce Marketing Cloud
• SFSC- Salesforce Service Cloud
• Shell Scripting
• Shopify
• solr
• Spring
• Spring boot
• SQL
• SQL Server
• SRE
• SSIS
• SSRS
• Sterling
• Sterling Call Center
• Struts
• Supply Chain - JDA
• Supply Chain - Manhattan
• Supply Chain - NetSuite
• Support
• Swift
• System Administer
• Tableau
• Technical Writer
• TestNG
• Tomcat
• UI
• UI - Angular
• UI - HTML, CSS, JS
• UI - React
• UI - UX
• UI Node
• UI REACT
• Vespa
• Visual Studio Team Services (VSTS/TFS)
• VMware
• Vue.JS
• vue.js
• WCS
• WCS
• WebMethods
• WebPack
• WebServices
• WFM (Workforce Management)
• WMS
• wordpress
• Wordpress
• Xamarin
• XCode
• XCUITest
  
  

I confirm that the data shared in this application are accurate and truthful to the best of my knowledge

Please check the declaration to proceed with submission

Back