Nice CXOne Developer/Engineer

Actively Reviewing the Applications

Viraaj HR Solutions Private Limited

India, Delhi Full-Time On-site INR 1–24 LPA

Posted 3 days ago • Apply by June 15, 2026

Job Description

A role in the Contact Center Technology and Customer Experience (CX) platform sector, focused on deploying and customising cloud-based omnichannel contact centre solutions. The team delivers integrations, IVR and routing logic that drive measurable improvements in customer satisfaction and agent efficiency. Primary title: NICE CXone Developer. Location: India (On-site).

Role & Responsibilities

Design, develop and customise NICE CXone call flows, IVR scripts and omnichannel routing using CXone Studio and platform components.
Implement and maintain integrations between CXone and CRM/telephony systems via CXone REST APIs and web services.
Troubleshoot production incidents, perform root-cause analysis and deploy fixes with clear rollback and post-mortem documentation.
Build reusable components, automation scripts and adapters to accelerate integrations and improve maintainability.
Collaborate with business analysts, QA and operations to translate requirements into technical designs, test plans and deployment artefacts.
Create and maintain technical documentation, runbooks and monitoring dashboards for on-site support teams.

Skills & Qualifications

Must-Have

NICE CXone
CXone Studio
CXone REST API
IVR Design
JavaScript
CTI Integration

Preferred

Node.js
NICE inContact
Salesforce Integration

Benefits & Culture Highlights

Hands-on, delivery-focused on-site role with exposure to large enterprise CX implementations.
Collaborative engineering culture, technical mentorship and opportunities to lead integration projects.
Competitive compensation, training allowance and career progression into CX architecture roles.

Skills: javascript,nice cxone developer/engineer,node.js