Network Operations Center Analyst
Actively Reviewing the ApplicationsAkkodis
Job Description
Role Purpose:
The NOC Analyst is responsible for providing high-quality operational support, hosted infrastructure, and cyber security services. Working within a follow-the-sun support model, the role ensures service continuity and optimal performance for a global customer base. The NOC Analyst will analyze, troubleshoot, and resolve critical incidents, support business change control, and contribute to service improvement initiatives.
Key Responsibilities:
• Operational Support
o Provide daily operational support and maintenance of Continent 8 infrastructure.
o Monitor system availability and performance to minimise downtime and optimise customer services.
o Support customer requirements to maintain a 99.9% continuous service level.
• Incident & Problem Management
o Troubleshoot network-related issues and perform root cause analysis.
o Respond promptly to incidents and manage escalations effectively.
• Collaboration & Documentation
o Work closely with Level 3 technical teams across DC Hosting, Cloud, and Network services.
o Participate in technology projects across data centre, network, and cloud domains.
o Create and maintain operational and support documentation.
Qualifications & Experience:
• 2-5 years of experience in network operations and support environments.
• Strong customer service orientation and communication skills.
• Experience with IP service management (change and incident management).
• Knowledge of technologies such as Cisco Meraki, ASA firewall, Juniper hardware, VMware, Nutanix, Microsoft enterprise suite.
• Familiarity with network monitoring tools (Cacti, MRTG, SolarWinds).
• ITIL, CCNA, JNCIA, VCA, or Microsoft certifications desirable.
• Experience monitoring large international networks in a global business environment is advantageous.
Key Competencies:
• Technical Troubleshooting & Problem Resolution
• Customer Service Orientation
• Attention to Detail & Documentation
• Collaboration & Teamwork
• Ability to Work Under Pressure
• Continuous Learning & Adaptability
Required Skills
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