Network Engineer with Strong Cisco Routing & Switching Support Skills

About Company:

Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes.

Job Title: Network Engineer with Strong Cisco Routing & Switching Support Skills

Location: Kolkata (Merlin Infinite, Salt Lake Electronics Complex)

Experience: 3 to 10 Years

Employment Type: Contract to Hire

Work Mode: Hybrid

Notice Period: Immediate Joiners Only

Job Description:

• Should be good with advanced to expert level knowledge and skills on Enterprise Networking (Routing & Switching).
• Collaborate and work closely with Incident management teams & prioritize the incidents shared by them.
• Join all the Bridge Lines for troubleshooting along with customer and relevant stakeholders.
• Collaborate and work closely with the Project teams for Configuration details (Hardware and software)
• Any new process update or technical update to be cascaded to the whole team.
• Is responsible for incidents escalated from Tier 1 or by a customer.
• Should correctly assess the priority and business impacts of incidents and accordingly involve Tier 3 engineers and incident management team for all priority P1 and P2 (high priority) tickets
• Is responsible for reviewing the results of any previous actions taken prior to assuming ownership of an incident to ensure proper incident analysis and diagnosis can be done.
• Should collaborate with Tier 3 engineers over more complex issues.

Change Management Responsibilities:

• Tier2 is also responsible for the verifying the change request documents & make sure all the Pre/Post checks have been completed for all changes by the Project team.
• Work on Alarm suppression activities during the Change window and collaborate with Tier 3 engineers wherever needed.
• Tier 2 Engineers are encouraged to coordinate with TAC and BU for all escalated issues till the closure of the issue.
• This is hybrid role where candidate needs to have a working experience with advanced troubleshooting in IP R&S, which is more traditional knowledge, Datacentre (20%) and Wireless (10%)
• Should take initiative to improve and make business operations more efficient
• Should think analytically and assertively in pressure situations
• Must display leadership characteristics, have the desire to provide excellent customer service, and be self-motivated to continued learning.