Network Engineer
Actively Reviewing the ApplicationsMovate
Job Description
Job Responsibilities:
• Troubleshoot all Level 1/ 2 Calls from customers.
• Ensure consistent customer satisfaction.
• Document all communication with customers in the CRM.
• Notify/Discuss with TL/Manager on tickets that require assistance.
• Timely handoff (escalation) of cases that require technical escalation to L3 TAC.
• Plan and constantly work on upgrading tech and product expertise.
• Contribute to the knowledge base/ Tech Forum
• Good communication skills
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP,FTP, TFTP).
• Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w.
• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
• Experience on routing protocols - RIP V1/V2, OSPF, BGP
• CCNA, CCNP, Checkpoint Certification, CCSP certifications
Quick Tip
Customize your resume and cover letter to highlight relevant skills for this position to increase your chances of getting hired.
Related Similar Jobs
View All
Python Senior lead
Infosys
Head Start/Preschool Lead Teacher
COMMUNITY ACTION PROGRAM BELKNAP- MERRIMACK COUNTIES
GLOBAL Project Manager (FSP), Remote (US)
Thermo Fisher Scientific
BIM Lighting Designer
WSP in India
Research And Development Specialist
Kimirica Hunter International
Quick Apply
Upload your resume to apply for this position