Microsoft Dynamics 365 CRM_Technical Specialist-App Development

Actively Reviewing the Applications

Birlasoft

Gurgaon Full-Time 4–8 years

Posted 3 days ago • Apply by June 11, 2026

Job Description

Area(s) of responsibility

Technical Consultant – Microsoft Dynamics 365 CRM (Sales Module)

Key Responsibilities

Design And Development

Customize and configure the Dynamics 365 Sales module to meet client requirements.
Develop plugins, custom workflows, and scripts using C#, .NET, and Power Platform tools.
Build and extend functionalities using Power Automate, Canvas Apps, and Model-Driven Apps.

Integrations

Integrate D365 CRM with third-party systems like SAP, Azure Data Lake, SharePoint, and other applications.
Create APIs and manage data synchronization across systems using tools like Azure Logic Apps, Dataverse, and custom connectors.

Automation & Enhancements

Transition legacy workflows to Power Automate for better performance and scalability.
Develop automated processes to optimize sales pipelines, account management, and revenue forecasts.

System Maintenance And Support

Troubleshoot, resolve, and document issues related to the CRM system.
Optimize the CRM environment for performance and scalability.
Maintain UAT and Production environments, deploying bug fixes and enhancements effectively.

Data Management

Implement data validation rules and automated processes to ensure data accuracy.
Design and maintain custom revenue calculation logic, such as straight-line revenue allocation and manual adjustment mechanisms.

Client Collaboration

Interact with business stakeholders to gather technical and functional requirements.
Provide training and technical support to end-users as needed.

Key Skills and Competencies

Technical Expertise

Power Platform Skills

Extensive experience with Power Automate, Power BI, and custom workflows.
Familiarity with creating efficient and scalable flows for complex business processes.

Problem-Solving And Analytical Thinking

Communication Skills

Excellent verbal and written communication skills to interact with technical and non-technical stakeholders.
Ability to document system changes and processes comprehensively.

Preferred Qualifications

Certifications: Microsoft certifications like PL-400 (Power Platform Developer), PL-200, or D365 Functional Consultant certifications.
Experience: Minimum of 4+ years in D365 CRM development, including the Sales module.
Tools: Familiarity with Azure DevOps, Git, and CI/CD pipelines.