Merchant Relationship Manager

SECTION II: ROLE SUMMARY

The incumbent is required to manage the collections ( 30+, 90+ NCL, Recoveries) as per business standards.

He/ She are to drive Productivity and Performance & Manage/ Reduce Expense.

The incumbent needs to ensure process design and governance to mitigate risks from outsourcing, information security- reputational risk / operational risk / credit risk / information security risk.

Further this role should provide insights to Credit Risk / Credit Policy to ensure Credit Quality.

SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Core Responsibilities

Ensure adequate collections infrastructure at all times.

Management of Flow/ loss rates as per collection plan- 30+, 90+, NCL, NPA, Provisions.

Ensure productivity and Performance metrics set by business are met and improved upon.

Expense reduction by improvement in productivity and performance.

Operational risk/ credit risk/ market risk/ information security risk governance.

Credit Quality/ Feedback to Credit Policy.

Digitization and productivity enhancement.

People Management Or Self-Management Responsibilities

Management of Flow/ loss rates as per collection plan- 30+, 90+, NCL, NPA, Provisions.

Ensure productivity and Performance metrics set by business are met and improved upon.

Expense reduction by improvement in productivity and performance.

Credit Quality/ Feedback to Credit Policy.

Digitization and productivity enhancement.

Risk And Internal Control Responsibilities

Operational risk/ credit risk/ market risk/ information security risk governance. Timely reviews & Audits to manage the same.

SECTION V: KNOWLEDGE & EXPERIENCE

KNOWLEDGE