Membership sales and onboarding

Membership Sales & Onboarding Manager

Location: Gurgaon (Work from Office)

Company: ExQuisite Living

About ExQuisite Living

ExQuisite Living is an invite-only luxury lifestyle management and concierge company dedicated to delivering exceptional, personalized lifestyle experiences for discerning members. We combine discretion, efficiency, and thoughtful service to simplify and elevate everyday living.

Role Overview

We are looking for a polished, articulate, and relationship-oriented professional to lead membership sales and onboarding. The role involves engaging prospective members, understanding their lifestyle needs, presenting ExQuisite Living's offerings, and ensuring a seamless onboarding experience.

This is a consultative sales role focused on building trust and long-term relationships rather than aggressive selling.

Key Responsibilities

• Identify and engage prospective members through referrals, networking, partnerships, and outbound outreach.
• Conduct discovery conversations to understand client lifestyles and expectations.
• Present ExQuisite Living's membership offerings and exclusive services.
• Schedule and conduct meetings, presentations, and membership consultations.
• Nurture leads through regular follow-ups and relationship management.
• Convert qualified prospects into members while maintaining a premium and personalized experience.
• Coordinate membership documentation, payments, and onboarding.
• Collaborate with Lifestyle Managers for a smooth member handover.
• Maintain accurate records and sales pipeline in the CRM.
• Represent ExQuisite Living at networking events, luxury brand activations, and partner engagements.

Candidate Profile

• candidate with a professional and well-groomed personality.
• 2 to 6 years of experience in luxury sales, hospitality, concierge, premium memberships, relationship management, luxury retail, travel, aviation, or high-end real estate.
• Excellent communication and presentation skills in English.
• Strong interpersonal and relationship-building abilities.
• Confident in interacting with high-net-worth individuals.
• Highly organized with exceptional follow-up skills.
• Discreet, trustworthy, and service-oriented.
• Comfortable using CRM software and productivity tools.

Preferred Background

Candidates from the following industries will be preferred:

• Luxury Hospitality
• Premium Hotels & Resorts
• Concierge Services
• Luxury Retail
• Aviation
• Wealth Management
• High-End Real Estate
• Premium Automotive Brands
• Lifestyle Membership Clubs

Key Performance Indicators (KPIs)

• Membership consultations conducted.
• Membership conversions.
• Revenue generated.
• Timely onboarding completion.
• Member satisfaction during onboarding.
• Referral generation from existing members.

Compensation & Benefits

• Competitive fixed salary.
• Attractive performance incentives.
• Opportunity to work with an exclusive luxury lifestyle brand catering to discerning members.
• Career growth in a fast-growing premium concierge and lifestyle management company.