Membership Experience Staff

Membership Experience Staff – Central Parkway YMCA

Location: Cincinnati, OH

Job Type: Part-Time | Hourly | Customer Service

About Us:

At the YMCA, we believe in strengthening community through youth development, healthy living, and social responsibility. Central Parkway YMCA is more than a fitness facility — we’re a place where people achieve goals, build lifelong relationships, and feel a deep sense of belonging.

Position Summary:

The Central Parkway YMCA has immediate openings for Membership Experience Staff. You’ll play a vital role in creating a positive first impression for members and guests. This position focuses on delivering exceptional customer service, assisting with memberships, and contributing to an inclusive, supportive YMCA environment.

Key Responsibilities:

• Greet members and guests with warmth and professionalism
• Provide information on YMCA memberships, programs, and services
• Process new memberships and update member records
• Promote a welcoming environment aligned with YMCA values
• Support the daily operations of the Welcome Center
• Respond promptly and effectively to member inquiries and concerns
  
  
  

Qualifications:

• Excellent customer service and communication skills
• Friendly, approachable, and team-oriented
• Highly organized and detail-focused
• Ability to multitask in a fast-paced environment
• Previous customer service experience preferred but not required
  
  
  

Our Core Values:

We’re looking for someone who reflects the YMCA’s values of:

Caring – Show compassion and a genuine desire to help others

Honesty – Be trustworthy, transparent, and reliable

Respect – Treat every individual with dignity and kindness

Responsibility – Be accountable and committed to high standards

What We Offer:

A supportive, mission-driven work environment

Opportunities for professional development and internal promotion

A chance to make a difference in your community

Complimentary YMCA membership

Join us at the Central Parkway YMCA — where you can help create a community where everyone achieves, relates, and belongs.