Medicaid Program Manager

Actively Reviewing the Applications

CommunityCX

India Full-Time On-site

Posted 14 hours ago • Apply by June 14, 2026

Job Description

About CommunityCX

CommunityCX empowers governments to engage residents and deliver modern, digital-first services. We’ve supported services to over 10 million people nationwide and are a Service to the Citizen Award winner.

We provide strategy, technology and implementation that seamlessly work for government agencies and the people they serve. Our omni-channel communications, CRM and AI solutions help agencies better serve their users.

The Opportunity

You will be the Medicaid Program Manager for strategic SaaS deployments for Medicaid agencies and Health Plans —driving end-to-end delivery, adoption, and expansion. You'll partner with state and county Medicaid agencies and MCOs, product, engineering, data, and customer leadership, translating complex requirements into scalable, repeatable implementation programs.

This role is ideal for a program manager who loves shipping, iterating, and driving measurable impact for Medicaid.

What You’ll Do

Support stakeholder alignment on vision, scope, timelines, and change management.
Translate customer goals into clear functional and technical requirements, user stories
Manage delivery across a portfolio of multi-workstream implementations, from discovery and scoping through launch, adoption, and renewal.
Build and manage program roadmaps, milestones, and success metrics across multiple concurrent deployments.
Lead cross-functional squads (engineering, product, data, QA ) to deliver secure, scalable solutions on time and within scope.
Track and report on implementation KPIs (engagement, conversion, operational efficiency) and contribute data and analysis to QBRs and executive dashboards.
Use data and predictive signals to identify delivery risk, surface findings proactively, and recommend interventions to the broader team.
Contribute structured customer insights to the product roadmap to inform features and improvements that will grow impact and reach.
Continuously refine implementation playbooks and templates and training to make our delivery engine more repeatable and efficient.
Flex across program management, project coordination, client communication, and hands-on delivery as needed—thriving in a lean, collaborative team where roles aren’t rigid.

Requirements

Required

5+ years in Medicaid administration at a State or County agency that administers Medicaid OR at a Medicaid health plan in renewals
5+ years in program management or project management
2+ years track record in implementing software
Strong command of project management tools and methods
Familiarity with Security and Compliance in government, health and other regulated environments.
Exceptional stakeholder communication skills, from technical teams to C‑suite

Preferred

Data leadership experience with hands-on experience using analytics and reporting tools (e.g., SQL, Tableau, Looker, or similar) to drive decisions.
Experience with CRMs, omnichannel communications software, and AI such as chatbots

Why This Role Is Exciting

Driving excellence across a portfolio of Medicaid agency and Medicaid health hplan clients, informing strategy, delivery, and improving outcomes.
Join a remote-first, high-ownership culture that values experimentation, quality service delivery, and continuous improvement.

Compensation & Benefits