Measurement & Report Senior Analyst

Job Description

Skill required: Next Generation Customer Operations - Sustainability Reporting & Analytics Designation: Measurement & Report Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song? all powered by the world?s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Assist in designing insightful report views excel based or tool based or dashboards Provide regular and ad-hoc results interpretation to Accenture management as requested Perform Quality Assurance QA on reporting analysis performed by other reporting groups as needed including clients Execute business processes and deliver services to meet defined service levels and key performance indicators Collaborate with internal or external stakeholders to understand specific requirements Analyze current and historical volumes and patterns, handle time, productivity trends and patterns and all future work requirements to develop budget and forecasts What are we looking for? This will be based in Hyderabad Client office Must be flexible to work in Night shift between 8 PM (IST) ? 4.00 AM (IST) including weekends and holidays (It?s a 5-day working day week which may include weekends) Ability to work independently, multitask and meet deadlines Analytical interpretation of data Proficiency in Microsoft Excel Excellent written and verbal communication skills Well-developed analytical skills and the ability to provide clarity to complex issues and synthesize large amounts of information An ability to identify the root causes of issues by analyzing patterns and trends Demonstrates knowledge in real time management and exhibits decision making skills in executing real time action plans Minimum of 3 years of experience in reporting and data analysis Roles and Responsibilities: Analyze current and future attrition trends, shrinkage, productivity factors, desk availability and shift requirements, to develop staffing plan. Plan includes optimum skill set mix, replacement and recruiting timing, training and cross training details Provide agreed upon monthly volume forecasts and assist with breakdown to daily forecasts as required Analyze delivery centre shrinkage, make recommendations regarding reduction and provides shrinkage targets and vacation allowances when required Analyses intraday statistics, delivery centre performance, service levels and scheduling statistics to recommend courses of action in balancing service levels to business and agent/staff requirements Maintain reports inventory Manage reporting change requests, Any Graduation