Measurement & Report Analyst

Job Description

Skill required: Next Generation Customer Operations - Sustainability Reporting & Analytics Designation: Measurement & Report Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song? all powered by the world?s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Sharing reports to stakeholders to make critical operational decisions. These reports will be designed and built to showcase the operational performance areas of opportunities and key areas of focus to strengthen the health of the delivery team. Self-motivated and enthusiastic What are we looking for? This will be based in Hyderabad Client office Must be flexible to work in Night shift between 8 PM (CT) ? 4.00 AM (IST) including weekends and holidays (It?s a 5-day working day week which may include weekends) Minimum 2 years? experience reporting or data analysis Strong organizational and communication skills Roles and Responsibilities: Interpret data and analyze Information to assist operations teams with day-to-day management of their teams Build reports and seek automation, performance improvement or innovation Work with the Quality Analyst specialist the Operations Manager and the agents in training and helping identify areas of upskill based on data performance metrics, customer satisfaction and overall business key indicators and metrics Participate in quality audits and produce reports to enable and streamline the internal client and customer meetings