Manager-Skillset Development Operations

Actively Reviewing the Applications

Iron Systems, Inc

India, Punjab, Amritsar Full-Time On-site

Posted 3 weeks ago • Apply by May 20, 2026

Job Description

Job Summary

We are looking for a dedicated and empathetic Manager with the BD skillset who can guide students and learners in their academic and career journeys. The counsellor will be responsible for student counselling, resolving learner concerns, coordinating with trainers and academic teams, and ensuring a positive learning experience. The ideal candidate should have strong communication skills, experience in education or EdTech, and the ability to handle students professionally.

Key Responsibilities

Counsel students and learners regarding courses, career paths, skill development programs, and training opportunities.
Conduct one-on-one and group counselling sessions to understand student needs, goals, and challenges.
Handle student queries, concerns, and escalations with professionalism and empathy.
Coordinate with trainers, academic teams, and operations to ensure smooth batch execution and learner satisfaction.
Support student onboarding, induction sessions, and orientation programs.
Maintain accurate student records, counseling notes, and follow-ups.
Guide students for interviews, personality development, and soft skill enhancement.
Assist in academic planning, batch management, and classroom coordination.
Build strong relationships with students, parents (if required), and internal stakeholders.
Ensure adherence to academic processes, quality standards, and institutional policies.

Required Skills & Competencies

Strong interpersonal, communication, and counselling skills
Ability to build trust and rapport with students
Problem-solving and conflict resolution skills
Team handling and coordination abilities
Positive attitude with a learner-centric approach
Time management and organizational skills
Basic technical awareness (EdTech / digital platforms preferred)

Qualifications

Master’s degree preferred (Education, Psychology, Computer Applications, or related field)
Bachelor’s degree mandatory
Experience in education, EdTech, training, counselling, or academic operations is an advantage

Experience

5–12 years of experience in academic counselling, training, student support, or educational operations
Experience as a soft skill trainer, academic head, or faculty will be an added advantage