Manager / Senior Manager – Distribution Operations

Job Title Options - Manager / Senior Manager – Distribution Operations

Location: Mumbai

Department: Distribution Operations

Experience: 8–15 Years

Qualification: B.E./ B.Tech – Electrical Engineering

Role Purpose

To act as the primary interface and manage end-to-end distribution field operations, ensuring timely execution, technical compliance, safety & quality and service quality across activities such as network operations & maintenance, meter operations, consumer service orders, field investigations, technology & system utilisation, and disconnection/reconnection processes and any other operations activity.

Key Responsibilities

1. Network Operations & Maintenance

Supervise vendor teams executing distribution network operations and maintenance activities, including:

Preventive Maintenance

• Routine network inspection
• Thermal imaging checks
• Preventive maintenance of distribution assets
• Load monitoring and system health checks.

Breakdown Maintenance

• Response and resolution of network breakdowns
• Fault location and restoration coordination
• Emergency response management.

Network Improvement

• Identify network bottlenecks
• Recommend network improvement proposals
• Support load balancing and reliability improvement initiatives.

2. Vendor Operations Management

• Monitor vendor performance against defined SLAs and operational KPIs.
• Manage vendor teams responsible for field activities across distribution areas.
• Ensure timely execution of work orders through vendors. Field activities include but not limited to:

› Meter replacement and shifting

› Bulk meter shifting programs

› Meter investigation and site investigation

› Meter reading verification

› NIC installation (SIM + optical communication setup)

› Joint Meter Reading (JMR / RJMR)

› Dunning meter handling processes

› Disconnection and reconnection activities.

› Any other activities as required

3. Operational Planning & Execution

Workforce Coordination & Supervision for vendor workforce deployed for field operations and ensure proper task allocation, supervision, safety compliance, and productivity management across all field teams.

• Coordinate daily work order allocation and completion across vendor teams.
• Track field productivity and work completion rates.
• Monitor backlog and ensure closure within defined timelines.

4. Technical Governance

• Ensure compliance with utility standards, electrical safety norms, and regulatory requirements.
• Provide technical guidance on:
• Metering systems
• Consumer service processes
• Investigation of faulty or tampered meters

5. Process Compliance & Quality Control

• Conduct field audits and quality checks of vendor work.
• Ensure correct entries in the application / documentation of:
• Meter replacements
• Joint meter readings
• Disconnection/reconnection records

6. Consumer Service & Complaint Resolution

Oversee consumer-side operational processes including:

• Consumer complaint resolution
• Site inspection and investigation
• Service connection issues
• Meter and supply related complaints.

Ensure timely response and closure within defined service levels.

7.    New Installations & Field Implementation

• Supervise installation of new meters and service connections.
• Ensure correct technical practices during installation.
• Validate field documentation and compliance.

8.    Technology & System Utilization

Ensure field teams effectively use digital tools for operations management, including:

• Mobile applications for work order management
• Tablets used by field teams
• Utility operational systems
• Thermal imaging cameras for preventive maintenance
• Meter communication devices (NIC, SIM, optical interfaces).
• Promote digital adoption and accurate field data capture.

9.    Compliance, Safety & Quality Control

• Ensure strict adherence to electrical safety standards and regulatory guidelines.
• Conduct field audits and vendor quality checks.
• Verify documentation of:
• Meter replacement
• Joint meter readings
• Disconnection / reconnection records.

10. Performance Monitoring & Reporting

• Track operational KPIs such as:
• Vendor productivity
• Work order completion time
• Consumer complaint resolution.
• Prepare reports for management on field operations performance and improvement initiatives.

Candidate Profile

Mandatory

• B.E./ B.Tech Electrical Engineering
• 8–15 years’ experience in electricity distribution operations

Preferred Experience

• Metering operations
• Vendor managed field operations
• Smart metering / AMI projects
• Consumer service processes

Key Competencies

• Power distribution systems knowledge
• Vendor and contractor management
• Utility field operations management
• Strong coordination and stakeholder management

Rajeshwari Yadava, Manager – Recruitment, M: +91 9082285994. 

Mail ID: [email protected]