Manager, Process Mapping Specialist

Job Description

Summary Position Overview / Profile Summary : Accountable to support new and optimized marketing operations processes, delivering detailed process maps, SYPOC analysis, role-specific task specifications, and functional artifacts (e.g. end user playbooks, system specifications, data collection templates/forms, and operational documentation) with outcome of clear, consistent, and efficient ways of working. About The Role Location ? Hyderabad Hybrid About The Role: Accountable to support new and optimized marketing operations processes, delivering detailed process maps, SIPOC analysis, role-specific task specifications, and functional artifacts (e.g., end user playbooks, system specifications, data collection templates/forms, and operational documentation) with outcome of clear, consistent, and efficient ways of working. Key Responsibilities: Analyze change proposals to assess impact across each step of a process, including inputs, outputs, and activities. Apply Six Sigma methodologies to identify inefficiencies in existing processes. Create and maintain detailed process documentation including process maps, SOPs (Standard Operating Procedures), and operational workflows ensuring alignment with business goals. Author high-quality job aids or work instructions; collaborate with the Training & Communications team for material handoff and stakeholder enablement. Review SOPs for alignment with internal control accessibility/relevance to current business practices. Exhibit expert knowledge of each role within the process translating technical capabilities into business context through clear communication in written production/publishing (e.g., modular content DAM SharePoint). Execute assigned tasks as part of Marketing Operations Governance Roadmap contributing to project success based on business priorities. Collaborate cross-functional teams on multiple projects to support successful change adoption/control monitoring processes. Participate in daily SCRUM meetings proactively identifying/defining opportunities for operational efficiency improvements based on team feedback/metrics analysis. Apply process engineering principles to design scalable repeatable workflows supporting tech ops/marketing operations. Serve as a technical writer/documentation specialist ensuring clarity consistency/usability all authored materials. Essential Requirements: 7-year BA/BS degree or equivalent Process Management Engineering or certified Project Manager Six Sigma Agile/SCRUM conversant certification a plus Marketing technology product familiarity ? Web/Drupal SFMC Cvent RMM Social Paid Media Digital Trust etc All Office Applications Miro Whiteboard Visio MS Power Apps Power BI SharePoint US Content Approval Process requirements Fluency in English Language Available noon EST M-F Familiarity/adaptability new-generation technologies/trends (Gen AI) Commitment To Diversity And Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Accessibility And Accommodation: Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients? lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we?ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards