Manager Operations – Customer Service (International Voice)

Designation : Manager Operations – Customer Service ( International Voice )

Experience : 10 to 15 years| Qualification : Any Graduation

Job Location - Trivandrum | Work Mode – Work from office

Job Description –

• Good work experience in International Voice Process
• Excellent communication and team management skills
• Should have good experience in handling Team leaders or Assistant managers.
• Good knowledge about contact center metrices
• People Management (KRA & Appraisal handling experience)
• Stakeholder Management, Performance Management, Attrition handling
• Deliver excellent customer service experiences through the operational management of the front line.
• Coordinate with Team members and Team Leaders to ensure all operational challenges are handled effectively.
• Ensure all operational and commercial targets are met.
• Inspire and motivate your team to ensure high levels of engagement with the business and reduce attrition.
• Manage clients effectively to ensure high levels of engagement and their contribution to our success.
• Own and deliver business reviews.

Interested candidates please share your updated resume to [email protected]

Join us. Lets care for tomorrow.

Disclaimer: At Allianz, we believe in a diverse and inclusive workplace and in giving fair and equitable opportunities to all our employees, so everyone can succeed. We, the Allianz Services India family, welcome all applications from all regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.