Manager IT- (End User support)

At Sun Pharma, we commit to helping you “Create your own sunshine”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.

Are You Ready to Create Your Own Sunshine?

As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take charge’ and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we ‘Thrive together’ and support each other’s journeys.”

Key Responsibilities

Team Leadership

• Manage and mentor desktop support engineers.
• Conduct performance reviews and training programs.
• Ensure effective resource planning and shift management
• Drive continuous improvement in IT support services.
• Maintain documentation and SOPs
  
  

End User Support

• Escalate unresolved end user issues to appropriate teams as needed
• Coordinate with locations IT teams for Tech Refresh activity PAN India
• Educate end-users on IT best practices and usage policies
• Collaborate closely with Information Security, Infrastructure, HR, and Facilities to ensure a secure and compliant end user environment
  
  

Onboarding & Offboarding

• Coordinate with HR Dept for new user accounts, email IDs, and access rights in Active Directory, O365, etc.
• Allocate and deploy laptops/desktops and other peripherals for new joiners on time
• Ensure timely revocation of access and administrative systems rights.
• Coordinate secure return and sanitization of EUC assets including license applications, data backup etc
• Monitor and keep track of inventory to facilitate reallocation of assets.
  
  

IT Asset Management

• Manage the full lifecycle of IT assets, including procurement, inventory management, deployment, maintenance, and retirement
• Conduct regular audits and reconciliation of IT asset inventory to verify accuracy and identify discrepancies
• Manage vendor relationships for IT hardware and software procurement, warranties, and support contracts
• Establish controls for asset issuance, returns, spares, and safe disposal.
• Monitor stock levels, replenishment cycles, and vendor deliveries.
• Ensure secure storage, clean labelling, and physical verification of all assets
• Assist vendor management and procurement activities related to IT hardware and software
  
  

Access & Security

• Ensure compliance with company policies, licensing agreements, and data security standards
• Generate reports on asset utilization, compliance, and lifecycle status for management review.
• Support for Internal Audit of end user’s devices
  
  

Soft Skills

• Strong leadership and team management
• Excellent communication and stakeholder management
• Problem-solving and decision-making skills
• Customer-centric approach.
• Ability to multitask and prioritize in a fast-paced environment
  
  

Travel Estimate

Job Requirements

Educational Qualification: Bachelor’s degree in IT, Computer Science, or related field

Preferred Certifications

• CompTIA A+ / Network+
• ITIL Foundation
• Microsoft Certified: Modern Desktop Administrator Associate
  
  

Experience

• 8+ years in desktop support / EUC
• 3–5 years in team management role
• Experience in enterprise IT environment preferred
  
  

Tenure

Your Success Matters to Us

At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let’s create a brighter future together!

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).