Manager, Global HR support

“Manager, Global HR Support” for People Operations Team, Chennai, India

Are you the enthusiastic, self-driven and result-oriented professional who wants to move our customer’s performance forward? We are looking for Manager, Global HR Support for our People Operations Team to be based in Chennai, India. This is a fantastic opportunity for someone who enjoys managing day-to-day assignment processes by leading a team of HR coordinators and by driving improvements and regional best practices. This position reports to Vice President, People Tech and Intelligence.

Position Summary

As part of Valmet’s new People and Culture operating model, the Manager, Global HR Support will serve as the first point of contact for employees and people leaders worldwide. This role ensures timely and accurate resolution of people related inquiries, delivers exceptional customer service, and supports Valmet’s global People Operations processes. The position focuses on handling global routine transactions and inquiries while routing complex and local cases to regional HR Generalists, HR Managers and Payroll Specialists as well as to global Center of Excellence teams. You play also key role on providing data for Global People Operations organization to support continuous improvement of our knowledge and case management tools.

Key Responsibilities

• Global Employee Support: Respond to people related inquiries from employees and people leaders across all regions in Workday Help.
• Case Management: Record, track, and resolve cases in Valmet’s case management system, ensuring compliance with agreed service levels and data privacy standards.
• Transaction Processing: Execute standard HR transactions such as personal data updates, employment verifications, and document uploads.
• Knowledge Base Utilization: Use Valmet’s HR knowledge storage (Workday Help) and standard operating procedures to provide accurate and consistent information.
• Escalation: Identify and escalate complex or region-specific issues to regional HR Generalists, HR Managers and Payroll Specialists as well as to global Center of Excellence teams.
• Compliance & Data Privacy: Ensure adherence to global HR policies, GDPR, and local labor regulations.
• Continuous Improvement: Analyze and share feedback on recurring issues and contribute to process optimization and knowledge base updates together with operational HR and process owners.
  
  

Qualifications

• Education: Bachelor’s degree in HR, Business Administration, or related field.
• Experience: 10–15 years in HR operations or customer service, preferably in a global environment.
• Skills:
• Excellent communication skills in English (additional languages are a plus).
• Strong customer service orientation and cultural awareness.
• Ability to work with HR systems (Workday and Workday Help specially).
• Attention to detail and confidentiality.
  

Competencies

• Customer-centric mindset.
• Problem-solving and adaptability in a global context.
• Ability to work in a fast-paced, service-oriented environment.
• Collaboration across diverse teams and time zones.
  
  

Why Join Us?

• Be at the core of Valmet’s project business, driving smooth cross-border assignments that keep global site operations moving
• Your expertise will make a real difference in ensuring successful project execution
• You’ll join a global mobility team that truly enjoys working together—collaboration and support are at the heart of everything we do.
• Opportunity to lead development projects in assignment management processes in India and Asia Pacific.
• Work in a dynamic, multicultural environment with room for innovation and growth.
• Valmet HR is known for its forward-looking mindset, great teamwork, and a sense of humor!
  
  

If this sounds like something you are looking for and you are ready to go forward on your career, send your application with your CV via the link provided latest by 20 March 2026.

When everything works together,

Valmet is a leading global developer and supplier of process technologies, automation and services for the pulp, paper and energy industries. With our automation systems and flow control solutions we serve an even wider base of process industries. We aim to become the global champion in serving our customers. Our more than 19,000 professionals work close to our customers and are committed to improving our customers’ performance – every day. The company has over 220 years of industrial history and a strong track record in continuous improvement and renewal. Valmet’s net sales in 2024 were approximately EUR 5.1 billion. Valmet’s shares are listed on the Nasdaq Helsinki and the head office is in Espoo, Finland.

Join the team! www.valmet.com/careers