Manager

Actively Reviewing the Applications

EXL

India, Karnataka, Bengaluru Full-Time On-site INR 3–4 LPA

Posted 3 weeks ago • Apply by May 3, 2026

Job Description

Essential Functions

Broad knowledge of the P2P function and an ability to keep informed of trends
Develop action plans to ensure that improvement development plans are achieved.
Ensure that service levels agreements/KPI is exceeded.
Overall understanding of processes, continuous improvement, an ability and interest in identifying and championing new ideas for possible adoption & transformation experience is added advantage.
Utilize operational Key Performance Indicators (KPI) and other measurements to drive continuous improvements
Maintain day to day operations, administration and communication to Client and leadership
Reporting and presenting to the Management on KPI’s on a pre-determined frequency
Initiate meetings with various stakeholders to communicate the process deliveries and Issue resolution
Develop and maintain relationships with external system owners and vendors
Provide staff members with technical support, training, coaching and resources to achieve department objectives.
Ensure Internal Control compliance and External Audit requirements are met at all times
Develop Competencies in the team, Hire right candidates for any open positions
Perform all other duties as assigned.
Be analytical and have the ability to visualize process performance
Must be a proven team player with strong collaboration skills
Closure driven, work with a sense of urgency