Manager - Business/ Systems Analysis - Revenue Systems Ops

Job Description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we?re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Manager - Business/ Systems Analysis - Revenue Systems Ops Title and Summary Manager - Business/ Systems Analysis - Revenue Systems Ops Overview Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment. Join the industry?s most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world ? A World Beyond Cash. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services. The Insights and Enablement team is a global team focused on ensuring that all of Services can make data-driven decisions and operate effectively and efficiently. The team is charged with managing and adapting the policies, processes and platforms used across Services. The Manager - Business/ Systems Analysis, will lead strategic and tactical platform projects to improve usability, increase business efficiencies, and deliver enhancements and fixes to the Revenue/ Billing Order Management systems managed by the I&E System Operations team. Additionally, support will include the execution of adoption campaigns, implementation of data improvement efforts, reporting, and assisting with testing updates and training initiatives. The systems to support include Sales (Saleforce.com), Certinia/PSA, Order Management, and other new platforms implemented related to operations globally. Role Drive the global roadmap and improvement efforts of the Revenue operational systems across the Mastercard Services organizations ? focusing on professional services. Partner with diverse teams and business lines to bring innovative systems to life and ensure best in class governance and processes are being used Act as the bridge between business and tech stakeholders to collect business needs, write technical stories and work with technology teams and developers to test, validate and implement Provide system engineering for products you manage including design and integration ensuring they function optimally and meet business needs. Provide training and support adoption to the Salesforce.com systems' user base. Provide technical and process support for inquiries on Revenue Business Operation?s platforms, to include support related to system records that delivery, billing and revenue recognition Operational support of our product line campaigns including Client Services, Revenue, Subscriptions, Platforms, Bulletins, and other bulk product deliveries Support investigation and resolution of issues, concerns and general requests Conduct periodic Quality Control checks and Data Audits All About You BS/BA degree or combination of experience and formal education Relevant experience (e.g. Product Owner/ Manager, Manager Consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing support and business inquiries. Understand your team's technologies and be able to evaluate system designs and architecture as you participate in discussions. Ensure cross-collaboration with multiple engineering teams to deliver on shared objectives. Experience in implementing or managing CRM, Certinia/PSA or other RevenueOps operational systems (Oracle, Salesforce.com, Billing, etc.) 5+ years of relevant professional experience, with suitable educational qualifications Strong project management, stakeholder management and communication skills Keen analytical and proven problem-solving skills with a detailed driven and results oriented approach Preferred Qualifications Salesforce.com business analyst / administrator certification is a plus Business acumen revenue related operations such as order management, revenue recognition or billing is a plus. Experience working in professional services (e.g. consulting) and managing key client relationships is a plus Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard?s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard?s guidelines.