Management Information System Analyst

We are looking for an experienced MIS Operations Executive to support reporting and analytics for US Residential Mortgage. The role is MIS-focused, requiring strong reporting, data analysis, and client communication skills, along with working knowledge of the US mortgage lifecycle and underwriting document awarness.

Key Responsibilities

• Prepare and publish accurate daily, weekly, and monthly MIS reports for US mortgage operations. • Track productivity, turnaround times, loan status movement, and SLA adherence.

• Maintain and validate large datasets to ensure data accuracy and consistency.

• Perform data reconciliation, audits, and data scrubs to identify and correct discrepancies.

• Handle client calls to explain reports, address data-related queries, and provide operational updates.

Required Qualifications & Experience

• Minimum 3 years of experience in MIS / Operations Reporting within the US Residential Mortgage domain.

• Strong working knowledge of US mortgage processes, including loan stages, document types, and underwriting workflow.

• Excellent verbal and written communication skills, with experience in client-facing interactions.

Technical Skills

• Advanced Excel skills, including:

o Lookup functions (VLOOKUP, HLOOKUP, XLOOKUP) o COUNTIFS and SUMIFS

o Pivot Tables and Pivot Charts

• Ability to analyze large datasets and present insights clearly. Good to Have

• Exposure to Condition Clearing processes (knowledge level).

• Experience performing Data Scrubs, data cleansing, and exception reporting.

• Familiarity with mortgage productivity and quality metrics.

Shift & Work Schedule

• Willingness to work night shifts from 7:30 PM to 4:30 AM.

Key Competencies

• Strong analytical and problem-solving abilities.

• High attention to detail and data integrity.

• Ability to work independently and manage multiple reporting deliverables.

• Strong stakeholder and client management skills.