Location Security Lead

The Location Security Lead will lead and mentor a team of security managers responsible for the physical security of branches, offices, and other facilities in Chennai and Bangalore. As the subject matter expert for physical security across the two locations, the Security Lead will be the key point of contact for security matters and will be required to engage all stakeholders through excellent communication and management skills.

In this role, you will support one of Control Risks' most forward‑thinking and prestigious client accounts — a globally recognised organisation known for its commitment to delivering an exceptional workplace and service experience. This environment champions innovation, prioritises premium service standards, and empowers workplace professionals to act as true ambassadors of the client's brand. You will play a key role in shaping how the workplace is experienced every day, contributing to seamless operations, meaningful interactions, and a service culture that reflects the client's high‑touch, people‑centric strategy. Whether engaging with employees, partners, or visitors, you will help ensure consistency, quality, and excellence across all touchpoints and workplace environments.

Guided by a high‑performance mindset and an elevated service philosophy, you will support the creation of experiences that are intuitive, efficient, and aligned with the client's Corporate Real Estate vision. Your work will contribute to operational excellence across the portfolio, enabling a workplace that is welcoming, productive, and representative of an esteemed global brand. The ideal individual brings a strong spirit of service, professional maturity, and a passion for creating environments where people feel supported and valued. Those who take pride in teamwork, ownership, and delivering best‑in‑class outcomes will find this role an opportunity to make meaningful impact every day.

This role will be based in Chennai.

Responsibilities:

• Primary responsibility is to keep the bank and its stakeholders safe by acting as the security subject matter expert and providing effective leadership and governance for the delivery of security across the area of responsibility.
• Lead by example and model behaviours that are consistent with the Control Risks values.
• Support the client's operational excellence programme:
• Support the client's broader Corporate Real Estate and workplace strategy by proactively identifying operational needs, potential risks, and service gaps, ensuring they are addressed through the appropriate processes and channels.
• Collaborate closely with cross‑functional teams to drive timely, high‑quality resolution of issues across all workplace environments.
• Uphold safety, security, compliance, and confidentiality standards to maintain a reliable, well‑governed, and trusted workplace experience.
• Contribute insights, observations, and recommendations that enhance service quality, streamline workflows, and elevate the overall employee, guest, and stakeholder experience.
• Work collaboratively across the Corporate Real Estate function:
• Work proactively and collaboratively across teams to anticipate needs and support colleagues, stakeholders, with a seamless, solution-oriented approach.
• Partner with workplace, facilities, operations, and experience teams to deliver cohesive, end to end service across all zones and work environments. This may include broader campus teams.
• Assist with events, tours, executive engagements, and special onsite activities to help create a polished, well-coordinated experience for employees and guests.
• Provide flexible support across the site as needed to maintain consistent service standards and ensure smooth daily operations.
• Support, advise and facilitate the implementation of the partnership Security Playbook. Devises local procedures for access control, CCTV surveillance and alarm monitoring in alignment with global and local standards incorporating best practices and innovative thinking in the delivery of security.
• Monitors the execution by others of security guarding operations, security system maintenance, project works, and lifecycle replacements in alignment with Security Playbook, Bank stakeholder requirements, global and local standards.
• Conducts local risk assessments, makes recommendations on physical security measures and implements them in accordance with global and local standards. Monitor and manage the scope definition, operational design, and appropriate metrics of all security services and ensure any recommendations or stakeholder requests are properly aligned with account leadership and documented and approved through change request procedures.
• Create and maintain networks within the Bank and externally to be aware of industry changes, impacts upon and threats to the Bank.
• Communicates with and advises the relevant bank and other account stakeholders about any security issues that arise.
• Ensure through self and/or designated security supervisory and operational teams to achieve the following,
• Adequate training to frontline staff engaged in security systems operation, security awareness, standard operating procedures, emergency response procedures, account security standards, local and national regulations.
• Ensure security screening, training records and regulatory certifications are maintained.
• Regular review of KPI's, performance reports, incident reports and other metrics from Operations with respect to Guarding Operations and Security Systems Maintenance delivery.
• Support the hiring process of security staff personnel.
• Provide validation and sign off on major installation vendors works.
• Advice and guidance on security operational efficiency, cost-effective management and delivery of premises security systems and services.
• Provides leadership for incident & emergency response at the country, property, or site, supporting the escalation to crisis management teams where required. Manages security incidents, follow-up investigation and reporting to all stakeholders.
• Conducts performance reviews of operational manager/supervisor level security delivery. Assists in performance/behaviour related meetings regarding security staff.
• Conducts security inspections, security compliance reviews, control reviews and presents findings and action plans, as well as advice on dispensations and risk registration.
• Supports client-initiated audits, inspections, and assurance reviews.

Requirements:

• Graduate degree or above.
• 6-8 years prior commercial security experience, ideally with experience in the BFSI sector or other regulated environments. Candidates from a Facilities Management background with prior security responsibilities will be considered.
• Diploma or formal qualification in security management desirable.
• Professional certification in security desirable.
• Proven managerial and leadership ability, especially in times of incident and crisis.
• Excellent communicator able engage independently at both senior management levels and frontline levels of the organisation.
• Ability to work effectively within structured governance, approval, and escalation frameworks
• Able to comprehend and interpret business documents.
• Able to respond effectively to sensitive issues.
• Able to write reports and manuals.
• Able to make effective and persuasive presentations on security training, concepts, and procedures to both staff, public groups and senior management stakeholders.
• Able to forecast and prepare annual budgets, including basic financial analysis to support justification of security expenditure.
• Working knowledge of Microsoft O365 suite.
• Good understanding of the operation of Access Control, CCTV & Alarm systems and their maintenance.
• Basic knowledge of IP networks.
• Good written and oral English and excellent local language ability.