Loan Operations Executive – Digital Lead Management (Auto Loans)

VQualify is a leading auto-tech and fintech platform in India, working as a digital DSA partner for banks and NBFCs. We enable vehicle sales (2W / 3W / 4W) through digital lead generation, instant loan facilitation, and seamless coordination with lending partners.

We are hiring a central Loan Operations Executive – Digital Lead Management team to drive conversions from digital loan enquiries. This role will act as a bridge between customers and bank/NBFC sales teams across India, ensuring timely follow-ups, better coordination, and improved customer experience.

Digital Lead Coordination

• Track and manage digital loan leads shared with banks and NBFCs across states
• Follow up with respective bank/NBFC sales teams for lead status updates
• Ensure timely action on leads to improve conversion rates

Customer & Partner Engagement

• Connect with customers to understand loan requirements and guide them
• Coordinate meetings between customers and nearby bank/NBFC branch sales teams
• Ensure smooth handover and support throughout the loan journey

Escalation & Stakeholder Management

• Identify delays or non-action from partner teams and escalate appropriately
• Communicate effectively with bank/NBFC stakeholders via email and calls
• Maintain strong working relationships with partner sales teams

MIS & Reporting

• Maintain daily MIS reports on lead status, follow-ups, and conversions
• Track performance metrics such as TAT, conversion %, and partner response
• Use Excel to analyze data and highlight gaps/improvement areas

Process Improvement

• Identify bottlenecks in lead management and suggest improvements
• Support in building structured follow-up and tracking processes

• Graduate in any discipline (B.Com / BBA / Finance preferred)
• 1–4 years of prior experience in loan operations, DSA, BFSI, or fintech coordination roles
• Strong hands-on experience in Microsoft Excel and MIS reporting
• Good written communication skills for professional email drafting
• Strong verbal communication skills for customer and partner coordination
• Experience in handling bank/NBFC coordination is a plus
• Ability to manage multiple stakeholders and work in a fast-paced environment
• Are comfortable working 6 days from office (Mira Road East)
• Can join within 15–30 days

• Opportunity to work directly with founders and leadership
• High ownership role impacting revenue and business growth
• Fast-paced startup environment with learning exposure
• Career growth in fintech and lending ecosystem
• CTC - 3.5 lac to 4.5 lac.