LiFT — Client Success Lead / Manager

Location: India-based (Remote) · Type: Full-time · Reports to: COO, Mentora LiFT

Mentora: The Institute for Soul Awakening exists to develop soul-awakened leaders, teachers, coaches, parents, and changemakers who advance the frontiers of possibility by realizing their soul's potential — and igniting that realization in others.

Our work rests on a conviction that is both ancient and urgent: within every human being lies a soul — a mystic core of peace, wisdom, love, joy, courage, and creativity. This is the most practical truth about human nature that exists. History's most transformative leaders — from Lincoln to Mandela, Gandhi to Mother Teresa — operated from this core. And it is available to every human being, in every role, in every moment.

Through programs for executives, educators, young people, and communities, and through LiFT, our leadership development platform that delivers personalized AI coaching, we are building a world where inspired people create inspired organizations.

To learn more about who we are and the work we are devoted to, we invite you to explore the newsletters of our founder, Hitendra Wadhwa, here. To receive our Inspired Organization write-up, please write to us at [email protected] 

Mentora LiFT is a leadership development platform that delivers personalized AI coaching to managers and leaders at enterprise clients across large retailers, professional services firms, educational charities, and technology companies. The platform currently serves approximately 1,200 active users across several pilots and is preparing to scale to 5,000–7,000.

The Client Success Lead/manager is the person who makes sure every client's program delivers on its promise: that leaders are engaging, that programs are running as designed, and that when something needs attention, we are already on it.

The operating infrastructure for this function, including the dashboards, the playbooks, and the reporting rhythms, is still being built. You will shape it as you go. What you create will become the foundation of Mentora's client success work in LiFT.

LiFT is at an inflection point. Pilots are live. Enterprise clients are running. And the structured operational layer that makes client success repeatable and scalable is ready to be built by the right person.

Until now, this work has been carried on a transitional basis alongside other functions. The Client Success Lead is the highest-priority people hire on the LiFT team right now. The person who steps into this role in the coming quarter will shape how Mentora serves its enterprise clients for years to come.

Deployment and Adoption

You care deeply about whether leaders are genuinely engaging with the platform and growing through it. This means:

• Onboarding users correctly and on schedule, and tracking engagement against program milestones
• Noticing when a cohort is drifting and acting before anyone has to ask, with a targeted communication to the client's program manager, a re-engagement push, or a re-briefing for users who have yet to start
• Building and maintaining an onboarding checklist per client so that every new cohort launch is thorough, consistent, and nothing is left to memory
• Establishing a standard report template so that client-facing reports are produced with care and consistency across every cycle

Client Health Monitoring

You watch the signals — engagement rates, completion data, session quality, user feedback — and you make sense of them. This means:

• Maintaining a live client health dashboard across all active programs, updated weekly and readable by any senior stakeholder at a glance
• Distinguishing between a platform issue, a communication gap, and a design problem, and ensuring each reaches the right person clearly and on time
• Sending a weekly client health update to the RM/CD lead and COO so that commercial conversations are always grounded in accurate ground-level understanding
• Developing a simple health framework so that any senior stakeholder can grasp the state of a program in under two minutes

Program Management

You hold each active pilot together, keeping it on track, keeping both sides informed, and making sure the experience a client has with Mentora is organized, reliable, and human. This means:

• Keeping each program on track against agreed milestones and coordinating onboarding logistics between Mentora and the client's program manager
• Owning the operational details that sit between both sides, including timing, communications, user lists, and access issues, so neither side is left guessing
• Building and refining an intervention playbook that captures the most common client-side situations and the clearest response to each
• Feeding into expansion planning with honest, evidence-based input through end-of-pilot reports that speak plainly to what happened, what the data shows, what users experienced, and what Mentora recommends next

Client Reporting and Communications

You produce client-facing reports that tell a true and useful story: what the numbers mean, what drove them, and what Mentora recommends. Clients receive your reports with confidence and share them with their own leadership without hesitation. All client-facing communications are reviewed by the CEO before they go out; you initiate that review cycle with enough lead time for it to happen well.

Demos

You lead deployment and adoption-focused demos for existing clients and build a preparation checklist so that every client-facing session is thoughtfully ready. When Mentora is in a prospective client or expansion demo, you support the RM/CD lead and the Product Manager, speaking to deployment, adoption, and what genuine client success looks like, with real examples.

You bring experience managing complex programs in enterprise environments, with genuine ownership over how things unfold. Experience in learning, leadership development, or HR technology is an advantage. Genuine curiosity about what AI powered with our methodology can do for how leaders grow will serve you well in every part of this job.

We are looking for someone for whom this particular role, at this moment, in service of this mission, feels like the right next thing.

Experience and Skills

• Program or account management experience in an enterprise context, with clear ownership over client outcomes
• Ability to interpret engagement and adoption data and explain what it means to people who are not looking at numbers every day
• Clear, considered writing worthy of the client's trust, across reports, communications, and internal updates
• Comfort leading demos and client-facing reviews with confidence and with specifics

Ways of Working

• You surface what you see before it becomes a problem, and you come with a proposed path forward
• You hold multiple clients and workstreams simultaneously without letting anything slip
• You build the structure that did not exist before, and the systems you create outlast the moments that required them
• You bring warmth and directness to the people you work with, because you care about them and about what you are all building together

Compensation: Mentora operates through both a foundation and a corporate entity. We offer competitive compensation, commensurate with experience. We are a mission-driven organization and the work itself — the meaning, the impact, the people we serve — is a central part of what draws people here and keeps them.

Location: India-based (preference for NCR area), remote.

If this feels like the work you are called to right now, we would welcome hearing from you. Please send your resume and a brief note on why this role and this moment feel like a fit to [email protected].