Lifestyle Manager

Job Description

Designation - Lifestyle Manager (Corporate/Elite/Dedicated) Experience Required - 3-11 years (Designation depends on Experience) Salary - 6-12 LPA (Depends on experience) 5 days working , day shift , Must be excellent in communication skills Job Description - Corporate Lifestyle Manager The Corporate Lifestyle Manager will be responsible for delivering & maintaining exceptional service levels by: Meeting with their Corp. Members at an initial introduction to service & intro to Manager stage, and at any other stage throughout the membership as requested by the Member with a view to really getting to know the member. Job Responsibilities ? To manage each member?s personalized experience, ensuring high individual engagement, satisfaction, loyalty, retention, and perception of value. ? Daily Management, taking requests from Members which could include but shall not be limited to bespoke travel, nightclubs, booking restaurants, etc. ? To cultivate a strong personal relationship with each individual Member. ? Meeting Members, analyzing and efficiently handling their Membership needs and keeping the CRM system updated ? Upselling and cross-selling of preferred suppliers and Quintessentially brand services. ? To ensure that any problems or complaints are resolved professionally and to the Member?s full satisfaction. ? Keeping members updated regularly, setting deadlines for updates & meeting them or providing new update deadlines in advance of the current one expiring ? Following up with members post-request & obtaining feedback ? and communicating to relevant parties (Line Manager, Bus Dev, Supplier directly) ? Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to provide a data mine of relevant and up-to-date information ? Make bookings and reservations, develop and deliver exciting and innovative experiences, Event hosting, manage ticket allocations Required Qualifications ? Possess 3 ? 11 years of Concierge experience ? Excellent written & oral communication - fluent English a MUST. Other languages are advantageous. ? Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure. ? Knowledge in handling executives, senior executives & VIP?s. ? In-depth understanding of requirements involved in the lifestyle management of affluent, high- net-worth individuals. ? Good knowledge of worldwide travel destinations & luxury products/services, given that our members are based around the globe& request info regarding predominantly travel, leisure & services worldwide. ? In-depth understanding of requirements involved in the lifestyle management of affluent, high net worthies