Life and Pension – Assistant Manager – Nagpur / Pune

Job title: Life and Pension – Assistant Manager

Location – Nagpur / Pune

Candidate Specification & Job Description

Candidate should have 8 years exp in Life & Pensions or annuities or P&C insurance

Track attendance and maintain MIS for test scores etc

Ensure that training material is updated

Provide ongoing, constructive feedback to the team

Identify gaps and plan training sessions for the existing team

Responsible for customer service turnaround within set time frames

Ensure accurate documentation of customer profiles

Handle written customer correspondence on behalf of customer

Communicate with operations staff on client issues, policy change etc

Should be able to communicate effectively with customer based out of UK

Passing the case to the relevant Q based on information given/missing

Should be able to analyze customer requirements & process cases accordingly

Meet unit level targets set for efficiencies, service levels and attrition

Candidate should be flexible with the shift timings