Level 2 Cloud Support Engineer

Job Description

Are you comfortable with the Noida Location? This is not a remote or WFH position. Humble request, please do not apply if you are looking for remote or WFH position. Are you an immediate joiner? No candidate will be entertained above a 30-day notice period Company Description Sanganan IT Solutions Pvt. Ltd. specializes in harnessing cutting-edge technologies to help organizations innovate, improve productivity, and secure their digital ecosystems. The company provides services in Cyber Security, Business Analytics, Collaboration Solutions, and Custom Enterprise Applications, among others. Located in Noida, India, Sanganan delivers efficient, secure, and high-performance solutions that address complex business challenges. With a strong focus on integrating technology and processes, Sanganan enables businesses to make informed decisions and drive growth in a competitive digital landscape. Job Title: Cloud Support Engineer (Level 2) Department: Managed Services / Cloud Operations Reports To: Service Desk Lead / Cloud Operations Manager Job Overview: As a Level 2 Cloud Support Engineer, you will provide advanced technical support, administration, and troubleshooting for both Microsoft 365 and Azure environments. You will handle escalations from L1/L1.5, perform complex configuration and policy management, and ensure the security and compliance of customer tenants and cloud resources. This role is suited for experienced engineers seeking to lead in-depth problem resolution and platform optimization. Key Responsibilities: ??????Administer email flow, transport settings, and manage DNS records (MX, CNAME) for Exchange Online. ??????Configure and manage archiving, legal hold, SPAM filters, and quarantine policies. ??????Manage recipient-related tasks: mailbox permissions, mail forwarding, shared mailboxes, and Autodiscover. ??????Provide Exchange Online support using PowerShell. ??????Troubleshoot Teams web/audio/video conferencing and connectivity issues affecting multiple users. ??????Manage advanced SharePoint/OneDrive permissions, user groups, and external sharing. ??????Configure and manage Defender for Office 365 spam/malware/quarantine policies, whitelisting/blacklisting. ??????Perform advanced Entra ID (Azure AD) administration: domains, certificates, SSO, AD Connect, Conditional Access, federation, and integration with on-premises AD. ??????Manage security and compliance: archival, DLP, MDM, eDiscovery, retention/deletion/preservation policies, content search. ??????Oversee Intune: advanced policy configuration, device wipe/retire, app deployment, LOB app packaging, Autopilot, update rings. ??????Configure and fine-tune Defender for Endpoint policies and alert routing. ??????Design and implement Azure RBAC, NSG, and backup/DR configurations. ??????Enforce security policies using Defender for Cloud and Azure Policy. ??????Manage Azure Active Directory, including hybrid identity, SSO, and Conditional Access. ??????Perform advanced troubleshooting of Azure VMs, networking, and storage. ??????Lead incident response and root cause analysis for Azure service disruptions. ??????Prepare and implement changes in accordance with CAB and change management processes. ??????Escalate platform issues to Microsoft as needed. ??????Generate or create and review compliance, security, and operational reports for both M365 and Azure. ??????Provide technical guidance and mentorship to L1/L1.5 Cloud Support Engineers. ??????Stay updated on Microsoft 365 and Azure platform changes, security threats, and best practices. ??????Contribute to the development of runbooks, automation scripts, and knowledge base articles. ??????Remote assist into end user environment to perform troubleshooting whenever necessary. ??????Automate routine tasks whenever possible ??????Monthly knowledge sharing sessions with Team Required Skills & Qualifications: ??????Bachelor?s degree in IT, Computer Science, or related field (or equivalent experience). ??????3+ years? experience in Microsoft 365 and Azure administration and support. ??????Proficiency with Microsoft 365 admin center, Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune, Defender suite, and Azure portal. ??????Strong PowerShell scripting and automation skills. ??????In-depth understanding of networking, security, and compliance in cloud environments. ??????Excellent analytical, troubleshooting, and communication skills. ??????Certifications: MS-102, AZ-104, or equivalent (preferred); ITIL Foundation is a plus.