Learning Designer - AI Learning Platforms

Job Title

Learning Designer - AI Learning Platforms

Job Description

So, who are we?

Hello, we're IG Group. We are a publicly traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

Your team

Reporting to the Senior Manager Knowledge Management & Learning Enablement, the Learning Designer will play a pivotal role in designing and delivering digital learning experiences that drive performance within IG Group’s Customer Experience function.

You will use AI-enabled learning platforms and analytics to craft personalised, scalable, and adaptive learning journeys that empower our customer support teams and the wider business to deliver exceptional client experiences and master our products and platforms.

This is an exciting opportunity to combine creativity, technology, and data-driven insight to shape the future of learning at IG Group.

Your role in the Team's Success

You will use AI-enabled learning platforms and analytics to craft personalised, scalable, and adaptive learning journeys that empower our customer support teams and the wider business to deliver exceptional client experiences and master our products and platforms.

This is an exciting opportunity to combine creativity, technology, and data-driven insight to shape the future of learning at IG Group.

What You'll Do

Learning Experience Design

• Apply evidence-based instructional design frameworks (e.g. ADDIE, SAM, Learning Experience Design) to develop impactful, measurable learning solutions.
• Design and develop engaging, multimodal content — including eLearning, microlearning, simulations, video, and interactive digital job aids.
• Collaborate with the Senior Manager Knowledge Management & Learning Enablement to align learning initiatives to global learning strategy and digital learning ecosystem.
  
  

AI-Driven Learning Innovation

• Leverage AI-powered LMS/LXP platforms (such as Sana, LearnUpon, or Docebo) to create adaptive and personalised learning experiences.
• Integrate AI tools to automate learning reinforcement, content curation, and knowledge recommendations.
• Use data and analytics to measure learning effectiveness, identify performance gaps, and continuously improve learning design.
  
  

Stakeholder Collaboration

• Partner with Subject Matter Experts across Trading Services, Product, Compliance, and Operations to translate complex financial or technical concepts into accessible, engaging learning content.
• Ensure all learning aligns with regulatory requirements, customer experience goals, and business priorities.
• Collaborate closely with knowledge managers to ensure alignment between training and real-time knowledge assets.
  
  

Continuous Improvement & Future-Readiness

• Stay ahead of emerging trends in AI, learning technologies, and digital experience design.
• Champion innovation in learning delivery and contribute to building a culture of continuous learning and knowledge sharing across IG Group.
• Support experimentation with conversational AI, chatbots, and microlearning automation as part of the wider digital learning strategy.
  
  

Core Competencies

• Instructional Design Expertise – Skilled in applying modern learning design principles and frameworks.
• AI & Digital Fluency – Confident using and experimenting with AI-driven learning and knowledge platforms.
• Learning Experience Mindset – Designs with empathy, accessibility, and measurable outcomes in mind.
• Communication & Storytelling – Translates complex topics into compelling, clear, and human learning experiences.
• Collaboration & Influence – Works effectively with cross-functional stakeholders and SMEs.
• Analytical Thinking – Uses data insights to iterate and enhance learner engagement and performance.
• Adaptability – Thrives in a fast-paced, innovative environment focused on continuous improvement.
  
  

Essential

What you'll need for this role

• 3–5 years’ experience in instructional design or learning experience design within a corporate or customer service environment.
• Hands-on experience with AI-enabled learning platforms (Sana, Docebo, Cornerstone, LearnUpon, or similar).
• Proficiency with digital learning tools (Articulate 360, Rise, Vyond, Camtasia, Adobe Captivate, or equivalents).
• Proven ability to manage multiple projects and deliver to a high standard with attention to detail.
  
  

Desirable

• Knowledge of financial services, fintech, or trading industries.
• Experience designing customer service or product enablement training for global teams.
• Familiarity with AI-driven knowledge management systems and conversational learning tools.
  
  

How We Work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth;
• Raise the bar: Take ownership, be accountable and share feedback
  
  

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

Learn more about the Perks here!

Join us for this exciting journey. Apply now!

Number of openings

1