Lead Specialist Registration

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Job Type

Regular

Scheduled Hours

40

💙 Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

🌟 Benefits That Support You

We invest in you — personally and professionally.

Enjoy

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility
  
  

Job Summary

This position is responsible for assisting the Manager, Assistant Director, and Director in accomplishing department goals in the effective and efficient operation of the Registration Department. In particular, is responsible for scheduling and training employees and for quality control measures which are cost efficient, meet Registration goals, and attain positive patient satisfaction.

Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description

• Assists Manager and Director in accomplishing department goals. Registers patients to meet registration goals for patient wait times. Placed “on schedule” to register and maintain all skills/duties of a Registration Specialist.
• Reconciles cash payments in safe and covers for cashier’s office when necessary.
• Responsible for monitoring quality of registrations to enable timely billing from keyed data and for monitoring patient interactions to ensure positive customer service and compliance regarding regulations and policies.
• Provides feedback to staff.
• Responsible for covering, and/or calling in employees when needed (ie) sick, vacation, holiday, etc. to meet patient registration needs in a cost-efficient manner.
• Participates in the on-call rotation.
• Updates schedules in the scheduling system and Kronos as needed.
• Responsible for on-the-job training of new Registration Department employees.
• Responsible for information flow to update and reinforce procedures and changes to ensure quality registrations.
• Assists in the preparation of employee evaluations by providing feedback to the manager responsible for completion of the evaluation.
• Monitors and acts upon patient wait times for registration and collaborates with other departments to ensure patient satisfaction.
• Ensures breaks and lunches are provided for staff.
• Ensures equipment is in working order and orders supplies as needed.
• Performs other duties as assigned.
  
  

Education, Credentials, Licenses

• High School Graduate or GED
  
  

Specialized Knowledge

• Proven track record of excellent customer service skills.
• Must be able to navigate through computer systems (Microsoft Office, registration systems, EPIC)
• Good typing skills / data entry skills
• Good interpersonal skills (work with the public)
• Excellent communication skills (both written and verbal)
• Maintain patient confidentiality
  
  

Kind And Length Of Experience

• 2 years’ experience in a healthcare or management position including experience with computerized systems and use of medical terminology.
  
  

FLSA Status

Non-Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.